Shantwanza Hill
Clarksville,TN
Overview
6
6
years of professional experience
Work History
Beauty Sales Consultant
JCPenney Retail Store
2019.09 - Current
- Greets customers and provides customer service when needed
- Assisting guests with finding merchandise and stocking
- Handling returns, exchanges and other discrepancies
- Work with recovery when no one is ready to be rung up
- Work with recovery (Reorganizing tables, making sure clothes are hung).
- Provided exceptional customer service, addressing concerns promptly and professionally.
Medical Receptionist/ Assistant
Doctors Care Urgent Care
2023.01 - 2023.07
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Pharmacy Cashier/Trainee
Walmart
2019.02 - 2019.10
- Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
- Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
- Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
- Efficiently processed prescription drop-offs and pick-ups while maintaining strict adherence to HIPAA regulations.
Education
Certificate In Medical Assisting - Medical Assistant
The Medical Institute of Kentucky
Hopkinsville, KY08.2021
Bachelor Of Science - Biology
Jackson State University
Jackson, MS12.2017
West Tallahatchie High School
Webb, MS05.2013
Skills
- Energetic, team player and willing to learn
- Ability to follow instructions and provide good customer service to customers
- Good communication skills
- Computer skills: Microsoft Office Word, Excel Spreadsheet, PowerPoint Presentation, Publisher
- Client Relationship Building
- Makeup Application
- Customer Assistance
- Problem-solving abilities
- Strong Communication and Interpersonal Skills
- Appointment Scheduling
Accomplishments
Medical Assistant Certification August 2019
Accomplishmentsinterests
- Alpha Kappa Alpha Sorority, Inc., Spring 2017
- JSU Student Government Association (Senior class Senator), 2016-2017
- JSU Passport to the World/Study Abroad (Cape Town, South Africa), Summer 2016
- Recipient of Who’s Who Honor Organization, 2015-2017
- JSU Passport to the World/Study Abroad (Rio De Janeiro, Brazil), Summer 2015
- National Organization for the Professional Advancement of Black Chemists & Chemical Engineers, 2015-2017
- JSU NAACP, 2015-2017
- JSU Supercard Committee, 2014-2017
- MADDRAMA Performance Troupe, 2014-2017
- Alpha Lambda Delta Honor Society, 2014-2017
- Lady of an Essence Tiger, 2014-2017
- JSU American Chemical Society, 2013-2017
- W.E.B DuBois Honors College, 2013-2017
References
Contact information included.
Timeline
Medical Receptionist/ Assistant
Doctors Care Urgent Care
2023.01 - 2023.07
Beauty Sales Consultant
JCPenney Retail Store
2019.09 - Current
Pharmacy Cashier/Trainee
Walmart
2019.02 - 2019.10
Certificate In Medical Assisting - Medical Assistant
The Medical Institute of Kentucky
Bachelor Of Science - Biology
Jackson State University
West Tallahatchie High School