Overview
Work History
Education
Skills
Accomplishments
Accomplishmentsinterests
References
Timeline
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Shantwanza Hill

Clarksville,TN

Overview

6
6
years of professional experience

Work History

Beauty Sales Consultant

JCPenney Retail Store
Clarksville, TN
09.2019 - Current
  • Greets customers and provides customer service when needed
  • Assisting guests with finding merchandise and stocking
  • Handling returns, exchanges and other discrepancies
  • Work with recovery when no one is ready to be rung up
  • Work with recovery (Reorganizing tables, making sure clothes are hung).
  • Provided exceptional customer service, addressing concerns promptly and professionally.

Medical Receptionist/ Assistant

Doctors Care Urgent Care
Clarksville, TN
01.2023 - 07.2023
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.

Pharmacy Cashier/Trainee

Walmart
Newport, AL
02.2019 - 10.2019
  • Developed strong relationships with customers through consistent professionalism and excellent interpersonal skills.
  • Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
  • Supported pharmacy team by answering phone calls, directing inquiries, and taking accurate messages.
  • Efficiently processed prescription drop-offs and pick-ups while maintaining strict adherence to HIPAA regulations.

Education

Certificate In Medical Assisting - Medical Assistant

The Medical Institute of Kentucky
Hopkinsville, KY
08.2021

Bachelor Of Science - Biology

Jackson State University
Jackson, MS
12.2017

West Tallahatchie High School
Webb, MS
05.2013

Skills

  • Energetic, team player and willing to learn
  • Ability to follow instructions and provide good customer service to customers
  • Good communication skills
  • Computer skills: Microsoft Office Word, Excel Spreadsheet, PowerPoint Presentation, Publisher
  • Client Relationship Building
  • Makeup Application
  • Customer Assistance
  • Problem-solving abilities
  • Strong Communication and Interpersonal Skills
  • Appointment Scheduling

Accomplishments

Medical Assistant Certification August 2019

Accomplishmentsinterests

  • Alpha Kappa Alpha Sorority, Inc., Spring 2017
  • JSU Student Government Association (Senior class Senator), 2016-2017
  • JSU Passport to the World/Study Abroad (Cape Town, South Africa), Summer 2016
  • Recipient of Who’s Who Honor Organization, 2015-2017
  • JSU Passport to the World/Study Abroad (Rio De Janeiro, Brazil), Summer 2015
  • National Organization for the Professional Advancement of Black Chemists & Chemical Engineers, 2015-2017
  • JSU NAACP, 2015-2017
  • JSU Supercard Committee, 2014-2017
  • MADDRAMA Performance Troupe, 2014-2017
  • Alpha Lambda Delta Honor Society, 2014-2017
  • Lady of an Essence Tiger, 2014-2017
  • JSU American Chemical Society, 2013-2017
  • W.E.B DuBois Honors College, 2013-2017

References

Contact information included.

Timeline

Medical Receptionist/ Assistant

Doctors Care Urgent Care
01.2023 - 07.2023

Beauty Sales Consultant

JCPenney Retail Store
09.2019 - Current

Pharmacy Cashier/Trainee

Walmart
02.2019 - 10.2019

Certificate In Medical Assisting - Medical Assistant

The Medical Institute of Kentucky

Bachelor Of Science - Biology

Jackson State University

West Tallahatchie High School
Shantwanza Hill