Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shantyza Cooks

Tyler,TX

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Shift Supervisor

KBP Foods
Tyler , Texas
07.2019 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Assistant Manager

Whataburger
Tyler, Texas
04.2010 - 05.2018
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Front Desk Supervisor

LaQuinta Inn & Suits
Tyler, TX
02.2014 - 06.2016
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Collected room deposits, fees and payments.
  • Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Education

High School Diploma -

Robert E Lee High School
Tyler, TX
05.2008

Skills

  • Monetary Transactions
  • Cash Register Operations
  • Scheduling and Coordinating
  • Deposit Verification
  • Employee Coaching and Motivation
  • Labor and Food Cost Control
  • Guest Satisfaction
  • Station Preparation
  • Team Meetings
  • Emergency Situations
  • Changing Out Tills
  • Encouraging Others

Certification

  • Certified Management Food Handler, KBP Foods - November 2019- November 2023
  • Certified Learn2Serve, KBP Foods - November 2018- November 2022

Timeline

Shift Supervisor

KBP Foods
07.2019 - Current

Front Desk Supervisor

LaQuinta Inn & Suits
02.2014 - 06.2016

Assistant Manager

Whataburger
04.2010 - 05.2018

High School Diploma -

Robert E Lee High School

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Shantyza Cooks