Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanu Kaushal

Shawnee,KS

Summary

Passionate about customer service with background in supporting customers in high-paced environments. In previous roles, excelled at handling customer inquiries and resolving issues efficiently, always prioritizing client satisfaction. Strengths include problem-solving skills, effective communication abilities, and adaptability to varied situations.

Overview

4
4
years of professional experience

Work History

Pharmacy Technician

CVS
Shawnee, KS
11.2023 - 04.2024
  • Locate, dispense, pack, and label a prescribed medication for a patient.
  • Data entry.
  • Resolves insurance-related issues and assists patients with various forms of financial assistance.
  • Identify medications requiring special storage and/or handling, such as hazardous medications and/or refrigerated medications.
  • Educated patients on medication usage, potential side effects, and storage requirements.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.

Customer Service Associate

Walgreens
Shawnee, KS
11.2022 - 06.2023
  • Registers sales on POS, provides customers with checkout service.
  • Collects cash and distributes change; processes voids, returns, rain checks, refunds, and exchanges as needed.
  • Constructs and maintains displays for seasonal merchandise.
  • Offer customer assistance with products and services.
  • Ensure a clean, neat store condition, and appearance.
  • Addressed customer questions and concerns regarding products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Certified Nurse Aide

Comfort Keepers
Overland Park, KS
01.2020 - 05.2020
  • Record all entries on flow sheets, notes, and charts in an informative and descriptive manner.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Communicate with patients, and the healthcare team.
  • Follow work assignments and/or work schedules in completing and performing assigned tasks.
  • Helping patients with activities of daily living (ADLs).
  • Monitored patient health conditions and reported changes to the nursing staff.
  • Maintain a clean and sanitized environment.

Education

Esthetics

The Skn Academy
Shawnee, KS
11-2025

Diploma -

Mill Valley High School
Shawnee, KS
05.2018

Skills

  • Critical thinking
  • Communication
  • Organizational skills
  • Punctuality
  • Store cleaning
  • Point of sale systems
  • Experience with operating systems: Epic, ScriptPath, McKesson, Gingr, Cornerstone, Microsoft 365
  • Flexibility and adaptability
  • Customer relations

Timeline

Pharmacy Technician

CVS
11.2023 - 04.2024

Customer Service Associate

Walgreens
11.2022 - 06.2023

Certified Nurse Aide

Comfort Keepers
01.2020 - 05.2020

Esthetics

The Skn Academy

Diploma -

Mill Valley High School

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Shanu Kaushal