Dedicated customer service representative with proven skills in problem resolution and effective communication. Experienced in managing high-volume inquiries while maintaining customer loyalty.
Work History
Customer Service Representative
1 Year 4 Months
Teleperformance | 11.2024 - 03.2026
Resolved customer inquiries through effective communication and problem-solving techniques.
Managed high-volume calls, ensuring timely responses to customer needs and concerns.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Responded to customer requests for products, services, and company information.
Customer Service Cashier
1 Year 2 Months
Burlington | 06.2023 - 08.2024
Monitored inventory levels and reported low stock items to management.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Processed customer orders and accurately handled payment transactions.
Cashier
1 Year 1 Month
Wawa | 03.2022 - 04.2023
Processed customer transactions efficiently using point-of-sale systems.
Assisted customers with inquiries and product recommendations, enhancing overall service experience.
Maintained cleanliness and organization of checkout area to ensure a welcoming environment.
Handled cash and credit transactions, ensuring accuracy in daily cash reconciliations.
Collaborated with team members to optimize workflow during peak hours, improving service speed.
Worked flexible schedule and extra shifts to meet business needs.