Professional Summary
Overview
Work History
Education
Skills
Timeline

Sha’Nya Aaron

Teleperformance
FORTLAUDERDALE,FL
4
years of professional experience

Dedicated customer service representative with proven skills in problem resolution and effective communication. Experienced in managing high-volume inquiries while maintaining customer loyalty.

Work History

Customer Service Representative

1 Year 4 Months
Teleperformance | 11.2024 - 03.2026
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume calls, ensuring timely responses to customer needs and concerns.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Customer Service Cashier

1 Year 2 Months
Burlington | 06.2023 - 08.2024
  • Monitored inventory levels and reported low stock items to management.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.

Cashier

1 Year 1 Month
Wawa | 03.2022 - 04.2023
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with inquiries and product recommendations, enhancing overall service experience.
  • Maintained cleanliness and organization of checkout area to ensure a welcoming environment.
  • Handled cash and credit transactions, ensuring accuracy in daily cash reconciliations.
  • Collaborated with team members to optimize workflow during peak hours, improving service speed.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma

Stranahan High School

Skills

Customer service
Active listening
Critical thinking
Data entry
Problem-solving
Hard worker
Teamwork

Timeline

Customer Service Representative

Teleperformance
11.2024 - 03.2026Read More

Customer Service Cashier

Burlington
06.2023 - 08.2024Read More

Cashier

Wawa
03.2022 - 04.2023Read More

Stranahan High School

High School Diploma
Read More
Sha’Nya Aaron