Shanya Lewis
Cleveland,OH
Summary
Adaptable team member with a strong background in food safety, sanitation, and restaurant standards. Experienced in coaching new crew members, supporting register and drive-thru service, and keeping work areas organized. Committed to high-quality service and dependable teamwork.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Crew member/Trainer Assistant
Raising Canes
Willoughby, Ohio
10.2024 - Current
- Trained crew on Raising Cane’s service standards and kitchen routines to enhance overall service quality.
- Demonstrated drive-thru steps and order accuracy practices to ensure new hires provide consistent customer service.
- Provided training to new crew members on proper customer service techniques and store policies.
- Guided crew on food prep portions and quality checks to maintain high standards of food quality.
- Instructed trainees in food safety practices such as proper hand-washing, food storage temperatures, and avoiding cross contamination.
- Reinforced safety rules, sanitation practices, and clean work areas.
- Supported register operations and guest service during busy shifts.
- Modeled teamwork across kitchen, counter, and drive-thru stations.
- Assessed shift tasks to ensure all objectives were met efficiently. and assigned stations for smooth workflow.
Entrepreneur
NaNa Custom Creations
Cleveland, Ohio
05.2023 - Current
- Launched custom creations business operations for NaNa Custom Creations.
- Designed personalized products for client orders and special requests.
- Managed customer consultations for custom creation details and approvals.
- Produced handcrafted items with careful attention to quality standards.
- Developed marketing content for social media and product promotion.
- Organized order tracking, scheduling, and fulfillment workflows.
- Maintained inventory records for craft materials and finished products.
- Maintained relationships with key clients to secure repeat business.
- Developed business plans and strategies for new product launches.
- Established pricing structures for products and services.
Education
High School Diploma -
Horizon Science Academy
Cleveland, OH05-2026
Skills
- Food safety
- Food hygiene
- Order verification
- Service quality assurance
- Employee training
- Training program coordination
- Customer service
- Team leadership
- Conflict resolution
- Restaurant standards
- Reliability and punctuality
- Order accuracy
- Social media marketing
- Work prioritization
- Brand awareness
- Motivational skills
- Multitasking and organization
- Time management
Certification
- Certified Trainer
Timeline
Crew member/Trainer Assistant
Raising Canes
10.2024 - Current
Entrepreneur
NaNa Custom Creations
05.2023 - Current
High School Diploma -
Horizon Science Academy