Shanya Stevenson
Rosedale,Maryland
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Security Officer
GardaWorld Protective Services
04.2024 - 07.2024
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Examined doors, windows and gates to verify security.
- Wrote detailed reports of all security breaches and investigations.
- Issued access cards to authorized personnel to monitor access points.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Security Officer
Metro One Loss Prevention Services Group
01.2023 - 03.2024
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Security Officer
Securitas Security Services USA
01.2022 - 01.2023
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Seasonal Warehouse Worker
Macys Logistics Warehouse
10.2021 - 12.2021
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 50 pounds.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
Guest Advocate
Giants Supermarket
04.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Guest Advocate
Mcdonalds
10.2018 - 12.2020
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Optimized store operations by assisting with opening or closing procedures as needed.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Ensured product availability by restocking shelves and organizing merchandise displays for easy access.
Front Desk Receptionist Intern
Maryland Department of Transportation
05.2018 - 08.2018
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Contributed to a welcoming environment by maintaining a clean and organized front desk area.
- Provided exceptional customer service under pressure during all times.
- Completed task and projects assigned by management team members
Education
Associate of Arts - Psychology
Community College of Baltimore County, Essex, MD
Essex, MD05.2023
Skills
- Incident Reporting
- Customer Service
- Time management skills
- Reliability and punctuality
- Strong empathy
- Guest Relations
- Packaging and Labeling
- Self-Motivated and Disciplined
Timeline
Security Officer
GardaWorld Protective Services
04.2024 - 07.2024
Security Officer
Metro One Loss Prevention Services Group
01.2023 - 03.2024
Security Officer
Securitas Security Services USA
01.2022 - 01.2023
Seasonal Warehouse Worker
Macys Logistics Warehouse
10.2021 - 12.2021
Guest Advocate
Giants Supermarket
04.2021 - 09.2021
Guest Advocate
Mcdonalds
10.2018 - 12.2020
Front Desk Receptionist Intern
Maryland Department of Transportation
05.2018 - 08.2018
Associate of Arts - Psychology
Community College of Baltimore County, Essex, MD
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