Shanyia Turner
Elizabeth City,NC
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
City Of Elizabeth City
Elizabeth City , NC
09.2021 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Consulted with customers to resolve service and billing issues.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Collected deposits or payments and arranged for billing.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Northeastern High School
Elizabeth City, NC06-2015
Skills
- Data Entry
- Appointment Scheduling
- Account Updating
- Paperwork Processing
- Complaint Resolution
- Conflict Resolution
- Clerical Support
- Payment Processing
- Dispute Resolution
- Critical Thinking
- Customer Service
- Problem-Solving Abilities
- Typing 90 WPM
- Filing
- Microsoft Excel
- High-Energy Attitude
- Documentation
- Lead Generation
- Professional Telephone Demeanor
- Account Management
- Multi-Task Management
Extra Tasks
Customer chargebacks
Timeline
Customer Service Representative
City Of Elizabeth City
09.2021 - Current
High School Diploma -
Northeastern High School
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