Shanyyah D. Vaughn
Lawrenceville
Summary
More than 10+ years of progressive support whom inspiration is driven by efficiency, passion and detail-orientation. An altruistic source of dependability that honors traditions and follow establish protocols. A professional who exceeds performance goals, increases efficiency, improves quality and delivers superior results.
A multifaceted professional with 10 years of firsthand experience in office, warehouse and culinary settings for a $13.5 billion sports, entertainment, and hospitality company.
Overview
18
18
years of professional experience
Work History
Postal Services Clerk Lead
Georgia Institute of Technology
Atlanta
01.2019 - Current
- Interact on a consistent basis with faculty, staff, students and external customers.
- Demonstrate working knowledge of the Post Office policies and procedures.
- Process eligible students' mailbox rental request form, accept and prepare cash, check or credit card deposits for the Student Center Business Office.
- Receive, sort and deliver all (department and student) incoming mail and packages on assigned routes.
- Support and manage the assignment of mailboxes, forwarding, student organization mail distribution appointments, mail directory service and maintenance.
- Provide backup support, sell stamps, mail parcels at the Contract Postal Unit retail stamp window.
- Assist in facility closing and lock up procedures at the end of each business day.
- Assume supervisory role and perform associated task in the absence of the supervisor.
- Advise and counsel, faculty, staff, students and external customers.
- Provide guidance to the Postal services clerks.
- Under limited supervision, oversee and train mail center staff.
- Maintain strict accountability of box rental funds.
- Keep money drawers in order.
- Record and balance daily transactions.
- Prepare daily postage reports.
- Coordinate with Postal Services Supervisors to ensure mail is transported and available for staging for USPS pick up at the end of day.
- Prepare and stage multiple postal items for USPS pickup.
- Lock both access gates after USPS pickup and departure.
- Check delivery vehicle for undelivered parcel and then secure vehicle at the end of each day.
- One of the nation's premier research universities that provides a focused, technologically based education.
Distribution Clerk
MCP Enterprise BPO Services
Atlanta
01.2016 - 01.2019
- Responsible for sorting, processing and distribution of internal/external inbound and outbound mail, parcels, express shipments and heavy freight.
- Provided courier services within a 29-storey corporate environment.
- Assisted the Distribution Manager in the completion of administrative and clerical duties.
- Completed clerical tasks such as typing, filing, mailing materials, operate telephone, etc.
- Copied, printed, faxed and e-mailed documents as needed, whether to the customers or the suppliers.
- Performed key operator support and maintenance on copier and fax machines.
- Inventoried and maintained necessary product and supplies to ensure efficient operation.
- Maintained records and logs documenting all inbound and outbound packages as well as pallets.
- Performed physical counts and made use of software and programs for accurate record-keeping.
- Coordinated with couriers (i.e. USPS, DHL, UPS and FEDEX) for timely shipping.
- Collected, prepared and shipped products for shipment.
- Processed courier lists and labels of items for shipment.
- Resolved shipment problems and informed clients about shipment delays or other concerns.
- Sorted and classified mail and shipments in a manner that makes them easy to obtain once needed.
- Received and inspected shipments/freight for damages or discrepancies.
- A significant addition to a business processing outsourcing service, technology provider and trusted business partner to Fortune 1000 organizations, colleges, universities and government agencies.
Club Administrator
Capital City Club
Atlanta
01.2014 - 01.2016
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
- Facilitated communication between departments to support project completion and goal achievement.
- Organized and maintained documents, files and records.
- Acted as a liaison for member inquiries and concerns, effectively addressing issues to maintain high levels of member satisfaction.
- Responded to inquiries from current or prospective members regarding membership benefits or services offered by the club.
- Oversaw inventory management, including ordering office supplies and equipment maintenance.
- Pitched in to help with office tasks during busy periods and staff absences.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans, and objectives.
Seasonal Fulltime Shift Supervisor
Aramark Venue Services
Atlanta
01.2008 - 01.2016
- Responsible for the supervision, training and management of the food service operation.
- Operate an efficient cost-effective program.
- Supervise, evaluate and counsel employees.
- Promote employee growth, efficiency, morale and teamwork.
- Train and mentor food service workers.
- Complete clerical/administrative tasks such as filing, photocopying, faxing, distributing documents/faxes, word processing, organizing files, etc.
- Produce and maintain work schedules.
- Prepare production records.
- Track, update and maintain a spreadsheets/database with active/inactive personnel information.
- Maintain accurate inventory on a weekly basis.
- Proficient with receipt, storage and requisitions of supplies and materials.
- Perform preventative maintenance checklist and justify replacement of any existing equipment to meet needs of facility.
- Maintain a sanitary, safe and hazard-free working environment.
- Secures designated areas of potential theft, dangerous chemicals, supplies and equipment to safeguard associates and company assets.
- A multifaceted professional with 10 years of firsthand experience in office, warehouse and culinary settings for a $13.5 billion sports, entertainment, and hospitality company.
Club Receptionist
The Georgian Club
Atlanta
01.2013 - 01.2014
- Provided exceptional customer service by greeting members and managing inquiries, fostering a welcoming atmosphere at the front desk.
- Handled multi-line phone systems efficiently, ensuring timely response to member calls and enhancing overall communication.
- Assisted in the organization of special events, leading to enhanced member participation and satisfaction through well-executed activities.
- Performed administrative duties such as filing documents, preparing reports.
- Conducted daily check-in process for members entering the facility.
- Provided information about club amenities and services to members and guests.
- Scheduled and confirmed appointments.
- Updated and recorded customer or client information to maintain accounts.
Education
High School Diploma -
Faith Academy High School
Stockbridge, GASkills
- Communicational Skills
- Interpersonal Skills
- Team Building Skills
- Multitasked
- Accessible & Friendly
- Client/Vendor Liaison
- Regulatory Compliance
- Microsoft Word
- Microsoft Excel
Additional Skills And Certifications
- Health Insurance Portability Accountability Awareness for Business Associates Certification (HIPAA)
- Semper Vigilo Security Mailroom Screening Operations (SVS)
- ServSafe Food Handling Certification
- Techniques for Effective Alcohol Management Certification (TEAM)
- Forklift Operation Certification
- Association of Office Services Professionals (AOSP) OSPC Level 1 & 2 Certification
Timeline
Postal Services Clerk Lead
Georgia Institute of Technology
01.2019 - Current
Distribution Clerk
MCP Enterprise BPO Services
01.2016 - 01.2019
Club Administrator
Capital City Club
01.2014 - 01.2016
Club Receptionist
The Georgian Club
01.2013 - 01.2014
Seasonal Fulltime Shift Supervisor
Aramark Venue Services
01.2008 - 01.2016
High School Diploma -
Faith Academy High School