Shaoma Atkinson
Brooklyn,New York
Summary
Dynamic professional with a proven track record in high-pressure environments. Excellent in customer service and crisis management. Skilled in Microsoft Office and a flexible team player, I significantly increased sales by 20%. Recognized for strong communication and problem-solving abilities, I consistently build rapport and enhance customer satisfaction.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2025
2025
years of professional experience
Work History
Waitress
Applebee's
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Proved successful working within tight deadlines and a fast-paced environment.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Checked guests' identification before serving alcoholic beverages.
Direct Support Professional
Ehab
3010 Atlantic Ave
02.2023 - Current
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Transported clients to and from medical appointments with safety and efficiency.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Scheduled daily and weekly care hours for client caseload.
- Liaised with key accounts to deliver targeted administrative household support.
Youth Specialist
August Aichhorn Center for Adolescent Residential Care
Brooklyn, NY
06.2017 - 05.2020
- Maintain a safe and structured environment for adjudicated youth with24/7 “eyes on, ears on” supervision
- Implement and perform group and individual treatment plans using Missouri Model
- Supervise and counsel youth per facility policy and procedures
- Supervise movement of youth inside and outside facility; take periodic counts of youth
- Document timely records on current condition of youth
- Develop and model effective relationships and behaviors with youth, coworkers and treatment team, while maintaining professional and personal boundaries
- Observe and keep staff informed daily of significant behavioral conditions known about an individual and/or the group
- Escort youth to school, home visits, medical appointments, community outings and all group activities
- Prevent any acts of verbal and physical aggression by youth towards other youth and staff
Sales Representative
Market Star Inc. (Verizon)
Brooklyn, NY
01.2015 - 09.2017
- Develop and sustain relationships with existing customer base, building rapport as a personable and trusted representative
- Recognized as high performer in consistently completing daily outbound calls producing ~20% conversion rate
- Prepared customized client information and pricing
- Organized and maintained inventory of incoming and outgoing stocks
- Submitted orders by referring to price lists and product literature
- Kept Management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly territory analysis
Education
Certificate - Nursing
Brooklyn Adult Learning Center
Brooklyn, NY02.2016
GED - undefined
01.2015
Skills
- Customer Oriented
- Crisis Management
- Strong Communicator and Problem Solver
- Organized
- Active Listener
- Critical Thinker
- Flexible Team Player
- Strong Computer Skills: Microsoft Office, Excel, PowerPoint, and Word
Timeline
Direct Support Professional
Ehab
02.2023 - Current
Youth Specialist
August Aichhorn Center for Adolescent Residential Care
06.2017 - 05.2020
Sales Representative
Market Star Inc. (Verizon)
01.2015 - 09.2017
GED - undefined
Waitress
Applebee's
Certificate - Nursing
Brooklyn Adult Learning Center