Jina Mulholland
Waitress
Rochelle,IL
Summary
Dedicated professional server with a record of delivering exceptional dining experiences, excelling in customer service, order accuracy, and multitasking in fast-paced environments. Recognized for effective teamwork, adaptability, and maintaining a positive atmosphere during peak hours.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress
Hooters
02.2024 - Current
- Provide friendly, efficient customer service while maintaining and representing the Hooters brand image.
- Foster a fun and enjoyable atmosphere to enhance the guest dining experience.
- Handle high-volume sections with attention to accuracy, speed, and customer satisfaction.
- Collaborate closely with team members to ensure smooth service and low wait times.
- Maintained the photoshoot ready standard every shift which included having hair and makeup styled and done.
- Placed in the Top 100 of the Miss Hooters International Pageant 2025.
- Shot for the 2026 Hooters Calendar
- Won $500 in a sales competition for selling the most Dr. Pepper products.
Waitress
Grand Bear Resort
01.2023 - 01.2024
- Up sold high ticketed items, desserts, specialty drinks, and specials daily throughout shift and contributed to surpassing the daily selling goal for 4 months straight.
- Fulfilled strict opening and closing procedures everyday.
- Bussed tables quickly and efficient.
- Managed around 12 table section per shift, ensuring timely order taking, delivery, and overall attentive service.
- Collaborated effectively with fellow wait staff and kitchen staff to ensure low wait times on food delivery.
- Remained calm and poised when dealing with difficult customers, high stress level situations, and busy dining hours.
Dishwasher
Acres Bistro
05.2020 - 03.2023
- Kept dish pit clean and organized at all times.
- Organized all dishes and organized throughout the restaurant.
- Operated dishwashing machinery safely and monitored cleanliness of dishes.
- Adapted to high pressure situations during peak dining hours.
Hostess/Waitress
Durbins of Palos Hills
09.2022 - 02.2023
- Greeted customers and quickly assisted them to their seats.
- Provided fast and attentive customer service throughout the entire dining experience.
- Prepared all non-alcoholic beverages for customers.
- Used cash and credit cards machines to cash out customers.
- Prepared restaurant for closing by setting tables, filling condiment cups, rolling silverware, and folding napkins.
Education
Diploma -
Rochelle Township High School
Rochelle, IL05.2024
Skills
- Sales
- Toast POS
- Organized
- Enthusiastic
- Hardworking
- Cash Handling
- Problem Solving
- Customer Oriented
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Safe food handling
- Hospitality service expertise
- Decision-making
- Payment processing
- Menu recommendations
- Handling complaints
- Food running
- Memory retention
- Table setting
- Service prioritization
- Active listening
- Complaint resolution
- Order accuracy
- High volume dining
- Table bussing
- Upselling techniques
- Item promotion
Certification
- Servsafe Food Handler
- Servsafe Alcohol Handler
Timeline
Waitress
Hooters
02.2024 - Current
Waitress
Grand Bear Resort
01.2023 - 01.2024
Hostess/Waitress
Durbins of Palos Hills
09.2022 - 02.2023
Dishwasher
Acres Bistro
05.2020 - 03.2023
Diploma -
Rochelle Township High School
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