Shaoshan (Susan) Zheng
Esthetician, Manicurist
San Diego,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Marketing Analyst position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Spa Manager and Marketer
Suki Day Spa
San Diego, CA
06.2010 - Current
- Managed activities related to spa Google profile, digital marketing, promotion and business branding such as setting business Instagram, Facebook account. Monitoring Google profile and maintaining 4.4 starts review for five years.
- Managed five-people team.
- Oversaw upkeep of entire facility and notified maintenance for service repairs.
- Recorded product sales into spa report.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Greeted spa guests warmly to create positive first impression of establishment
- Responded to customer inquiries or complaints
- Worked with new employees to enforce account management protocols and customer service standards and optimize performance
Instructor
American Beauty Institute
San Diego, CA
03.2016 - 03.2020
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Increased student participation via engaging lectures and assignments.
Education
Master of Science - Business Management
University of Illinois At Urbana-Champaign
Champaign, IL 08.2020 - 06.2022
Skills
Excellent Communication
undefinedTimeline
Master of Science - Business Management
University of Illinois At Urbana-Champaign
08.2020 - 06.2022
Instructor
American Beauty Institute
03.2016 - 03.2020
Spa Manager and Marketer
Suki Day Spa
06.2010 - Current
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