Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

SHAPREE CHRISTIAN

Pinole,CA

Summary

To obtain a position as an Office Technician professional where I can display my excellent professional, office, and customer service skills.

Overview

9
9
years of professional experience

Work History

Office Specialist

Marin Housing Authority
Marin City
07.2024 - Current
  • Provided administrative support to multiple departments within the organization.
  • Generated invoices and tracked payments from customers.
  • Assisted with research projects by gathering data and preparing summaries of findings.
  • Greeted visitors upon arrival in the reception area.
  • Updated customer accounts information in database systems as required.
  • Maintained an organized filing system for all business documents including contracts, legal forms, correspondence.
  • Scheduled meetings and conference calls for staff members as requested.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
  • Directed clients and guests to correct departments, rooms, and staff members.

Partner Support Associate 2

Sunbit
10.2022 - 01.2024
  • Handle both inbound and outbound partner/customer calls, providing expert assistance with accounts, inquiries, payment-related issues, and general inquiries
  • Extend customer and partner support services through email communication, offering guidance, solutions, and information as needed in a timely and professional manner
  • Build and maintain strong relationships with our retail partners, acting as a liaison between Sunbit and our partners
  • Address partner inquiries, concerns, and collaborate on joint initiatives
  • Handle and resolve partner-related issues and escalations, demonstrating excellent problem-solving skills and professionalism.

Stow Associate

Amazon
05.2018 - 09.2022
  • Ensuring that display cases, shelves, and aisles are kept clean and well-maintained with constant cleaning practices
  • Ensuring conformity by locating items in storage areas and comparing the information on them with work orders
  • Training new employees to uphold the Amazon company policy, sustain customer service satisfaction, and educating them on the point-of-sale system
  • Scanning products and physically placing them in their various bar-coded locations
  • Opening and repacking packages.

Cash for Junk Cars Clerk

Pick N Pull
09.2016 - 10.2017
  • Interact with customers via phone and/or email to address inquiries and requests for information related to the sale or donation of vehicles
  • Interact with Pick-N-Pull store personnel to respond to customer inquiries regarding scheduling of vehicle pick up or assist with the resolution of customer requests, complaints, or concerns
  • Adhere to departmental standards of performance
  • Respond to customer requests regarding Pick-N-Pull store information such as hours, days of operation, sales, etc.

Customer Service/Receptionist, Escalation Specialist

Advanced Call Center
08.2015 - 09.2016
  • Handle complaints, troubleshoot problems and issues with accounts
  • Answer inbound calls, inquiries, process payments, place outbound follow up calls
  • Knowledge of FNMA/FHLMC and FHA Loans
  • Perform basic account maintenance, meet quality assurance requirements
  • Provided support to walk-ins
  • Filed client and customer information
  • Entered invoices into excel.

Education

Science associate degree -

Sacramento City College
Sacramento, CA
08.2021

Skills

  • Efficient in Microsoft Word Programs
  • Strong Customer Service Skills
  • Time Management
  • 10-key proficient
  • Computer Skills
  • Organizational Skills
  • Bookkeeping
  • Office Administration

References

Available upon request.

Timeline

Office Specialist

Marin Housing Authority
07.2024 - Current

Partner Support Associate 2

Sunbit
10.2022 - 01.2024

Stow Associate

Amazon
05.2018 - 09.2022

Cash for Junk Cars Clerk

Pick N Pull
09.2016 - 10.2017

Customer Service/Receptionist, Escalation Specialist

Advanced Call Center
08.2015 - 09.2016

Science associate degree -

Sacramento City College

Similar Profiles

CREATE PROFILE
SHAPREE CHRISTIAN