Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaqara Berry

Plantation,FL

Summary

Proven track record in enhancing customer loyalty and streamlining operations, evidenced by roles at Rooms To Go and Teleperformance USA. Expert in customer service and file organization, demonstrating a positive attitude and exceptional time management skills. Achieved significant improvements in office efficiency and customer satisfaction without exceeding a single numerical percentage.

Overview

7
7
years of professional experience

Work History

Office Assistant

Rooms To Go
04.2022 - Current
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.


Customer Service Representative

Teleperformance USA
01.2018 - 02.2021
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma -

Plantation High School
Plantation, FL
06.2012

Skills

  • Customer Service
  • Positive Attitude
  • Time Management
  • Data Entry
  • File Organization

Timeline

Office Assistant

Rooms To Go
04.2022 - Current

Customer Service Representative

Teleperformance USA
01.2018 - 02.2021

High School Diploma -

Plantation High School

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Shaqara Berry