Shaqourah Jackson
Philadelphia,PA
Summary
Highly motivated employee with a strong desire to take on new challenges. Possesses a strong work ethic, adaptability, and exceptional interpersonal skills. Demonstrates the ability to work effectively without supervision and quickly acquire new skills.
Overview
11
11
years of professional experience
Work History
Residential Supervisor
Spectrum Community Service Inc.
Philadelphia, PA
06.2024 - Current
- Recognized changes in behavior indicating potential crisis situations and took immediate and appropriate action.
- Handled conflict resolution among residents promptly and professionally, promoting a harmonious living environment for all parties involved.
- Coordinated all staffing schedules and made sure that each shift had adequate coverage.
- Maintained caring, supportive and safe environment for residents through careful monitoring and continuous oversight.
- Managed daily operations of the residential facility to ensure a safe, clean, and comfortable living environment for residents.
- Observed strict safety guidelines and regularly inspected bedrooms and common areas for any issues that posed danger to residents and staff members.
Mental Health Technician
Resources for Human Development, Inc
Philadelphia, PA
04.2019 - Current
- Provided excellent service to patients through personable communication
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge
- Engaged clients in therapeutic groups to promote coping skills, education and life skills
Behavioral Health Technician
NHS Human Services
Philadelphia, PA
01.2017 - 01.2019
- Documented behavioral incidents to keep accurate records
- Documented patient behavior, interventions completed and patient response to interventions
- Completed patient reports daily and submitted to management for evaluation
- Educated clients on important life skills, housekeeping and food preparation
- Assisted with execution of client activities, support groups and field trips
- Maintained client and employee areas in good working order and with adequate supplies
Logistics Team Member
Nordstrom
King Of Prussia, PA
05.2016 - 12.2016
- Oversaw delivery, packaging and shipment for material transitioning from warehouse to customer location
- Delivered logistic support to leverage existing resources with cost-effective savings
- Monitored key performance indicators throughout shipping and receiving cycles
Direct Support Professional
Barbers National Institute
Philadelphia, PA
09.2013 - 09.2015
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living
- Maintained clean and well-organized environment for client happiness and safety
- Supervised medication administration, personal hygiene and other activities of daily living
- Assisted individuals in development of social skills to become integrated in community
- Accompanied or transported clients to appointments, errands and social activities
Education
High School Diploma - undefined
Youth Build Phila Cs
Philadelphia, PA08.2013
Skills
- 40Hour RBT certificate
- CPR certified
- Diabetes certificate
- Exceptional Client Support Skills
- Behavior Observation
- Verbal and Written Communication
- Strategic Problem Analysis
- Microsoft Office
- Supportive Patient Care
Timeline
Residential Supervisor
Spectrum Community Service Inc.
06.2024 - Current
Mental Health Technician
Resources for Human Development, Inc
04.2019 - Current
Behavioral Health Technician
NHS Human Services
01.2017 - 01.2019
Logistics Team Member
Nordstrom
05.2016 - 12.2016
Direct Support Professional
Barbers National Institute
09.2013 - 09.2015
High School Diploma - undefined
Youth Build Phila Cs