Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline
Generic

SHAQUALA HILL COLEMAN

Concord,NC

Summary

Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines.

Behavioral health professional who brings valuable experience in patient care and therapeutic support. Known for facilitating positive outcomes through effective treatment plans and compassionate care. Able to adapt to dynamic environments, collaborating seamlessly with team members to achieve optimal patient results. Skilled in crisis intervention and patient assessment, with focus on empathetic communication and reliability.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Behavioral Health Technician

55 Silver
09.2023 - 11.2024
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Monitored patient behavior and immediately reported changes to House Mangers.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Learned specialized behavior approaches to implement behavioral strategies.
  • Supported client using principles of applied behavior analysis.
  • Worked with Facilitators on zoom , monitor groups, reached out to doctor tech for clients to get medication refills, doctors appoints, reached out to therapist and case mangers

Certified Nursing Assistant

Atrium Health Mercy
02.2022 - 06.2023
  • Measured patient vital signs, recording body temperature, blood pressure, and heart rate
  • Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks
  • Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information
  • Completed in-service training and attended performance improvement meetings

Patient Transporter

Atrium Health Mercy
10.2020 - 02.2022
  • Talked to patients throughout transport time to comfort and help ease anxiety
  • Assisted patients with moving out of beds, wheelchairs, and stretchers
  • Transported patients to and from medical appointments and procedures safely and efficiently
  • Used moveable beds and wheelchairs to transport patients from one area to another

Assistant Manager

Champs
09.2019 - 10.2020
  • Coached and mentored new employees on company policies and procedures
  • Helped oversee the daily operations of the store, managing staff and inventory
  • Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
  • Scheduled equipment cleanings, maintenance, and repairs and ordered new equipment and tools
  • Oversaw daily financial transactions and managed cash flow to support profitability

Assistant Manager

DTLR
09.2016 - 07.2019
  • Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
  • Coached and mentored new employees on company policies and procedures
  • Analyzed consumer data to identify potential target markets for marketing campaigns
  • Resolved customer complaints and handled refunds and returns to promote satisfaction

Front Desk Receptionist

Eye Care Center
06.2011 - 08.2013
  • Monitored front desk traffic to support customer satisfaction
  • Maintained an organized front desk area, ensuring all forms were up to date and available for visitors
  • Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously
  • Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed

Education

Certification In Nursing -

Senerity Nursing Aid
10.2021

High School Diploma -

Northside High School
06.2010

Skills

  • Charting Expertise
  • Supporting Personal Needs
  • Intake Recording
  • Ability To Multitask
  • Computer Skills
  • Customer Service
  • Teamwork
  • Excellent Communication
  • Dependable and Reliable
  • Conflict de-escalation
  • Documentation skills
  • Activity monitoring
  • Log updating
  • Group facilitation

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 5, 25, 10 staff members.
  • Documented and resolved different behavioral which led to calling house mangers, case mangers and their therapist.
  • Resolved product issue through consumer testing.

Certification

Certified Nursing Assistant

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Behavioral Health Technician

55 Silver
09.2023 - 11.2024

Certified Nursing Assistant

Atrium Health Mercy
02.2022 - 06.2023

Patient Transporter

Atrium Health Mercy
10.2020 - 02.2022

Assistant Manager

Champs
09.2019 - 10.2020

Assistant Manager

DTLR
09.2016 - 07.2019

Front Desk Receptionist

Eye Care Center
06.2011 - 08.2013

High School Diploma -

Northside High School
Certified Nursing Assistant

Certification In Nursing -

Senerity Nursing Aid
SHAQUALA HILL COLEMAN