Shaquala Price
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Health Insurance Rep
Health Plan One
03.2023 - Current
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options
- Adhered to health and prescription insurance products, delivery systems, and claims systems
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities
Team Lead
Hello Fresh
01.2022 - 03.2023
- Trained new team members by relaying information on company procedures and safety requirements
- Coached team members in techniques necessary to complete job tasks
- Worked different stations to provide optimal coverage and meet production goals
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills
- Built strong relationships with customers through positive attitude and attentive response
- Supervised team members to confirm compliance with set procedures and quality requirements
- Worked with team to identify areas of improvement and devised solutions based on findings
Overnight Stock Associate
Walmart
08.2019 - 01.2022
- Removed all boxes and related trash from sales floor and processed through compactors
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks
- Realigned merchandise throughout assigned section to give shelves and racks professional appeal
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by
- Assisted customers by finding items quickly to boost store satisfaction rates
Education
HIGH SCHOOL DIPLOMA -
Eastern Hills High School
Skills
- Customer Data Confidentiality
- Verbal Communication
- Product Knowledge
- Inbound and Outbound Calling
- Data Entry
- Call Management
- Multi-Task Management
- Lead Generation
- Quality Control
- Microsoft Excel
- Excellent Verbal Communication Skills
- Typing 40 WPM
- Clerical Support
- Customer Interaction
Timeline
Health Insurance Rep
Health Plan One
03.2023 - Current
Team Lead
Hello Fresh
01.2022 - 03.2023
Overnight Stock Associate
Walmart
08.2019 - 01.2022
HIGH SCHOOL DIPLOMA -
Eastern Hills High School
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