Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

TINA MCGEE

Nashville,TN

Summary

Self-motivated, detail oriented, optimistic, personable, intelligent, quick learning and punctual with the ability to prioritize work and meet deadlines. Successfully works as part of a team to reach personal and business goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Licensed Health Insurance Agent

TTEC
Nashville, TN
04.2022 - 09.2022
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations
  • Screening calls and directing them to the appropriate party
  • Explained features, disadvantages and advantages of multiple policies to promote insurance sales
  • Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options

Customer Service Representative

LiveOps Inc
Nashville, TN
02.2020 - Current
  • Addressing and resolving customer product complaints empathetically and professionally
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information
  • Recorded account information to open new customer accounts
  • Updated account information to maintain customer records

Licensed Insurance Associate

Sitel Group
09.2021 - 03.2022
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Responded to customer requests for products, services and company information
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Navient Contact Tracer |Navient Solutions
Hendersonville, TN
06.2020 - 11.2020
  • Reached possible leads through outbound calling/selling exercises to set telephone arrangements for outreach groups
  • Composed contact following endeavours with Supervisors and Case Investigators from the Local Health Department
  • Gathered and recorded precise data for reaching relegated recently analysed COVID-19 case patients and reported all contact endeavours and time spans utilizing Customer Relationship Management (CRM) programming
  • Outfitted case-patients with contact data laid out in Tennessee convention for neighbourhood wellbeing divisions to help contact following.

Sales Representative

Avon
Nashville, Tennessee
06.2013 - 05.2020
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
  • Implemented brand marketing and sales campaigns.
  • Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.

Education

Certification in COVID-19 Contact Tracing -

Johns Hopkins University and Coursera
2021

Associate of Science - Medical Assisting

National College
2015

Skills

  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Customer Data Confidentiality
  • Problem-Solving
  • Ability To Prioritize
  • Recommending Solutions

Certification

  • Licensed Insurance Producer TN (Accident & Health) October 5, 2021 - August 31, 2024
  • Notary Public State of Tennessee May 9,2022 - May 9, 2026

Timeline

Licensed Health Insurance Agent

TTEC
04.2022 - 09.2022

Licensed Insurance Associate

Sitel Group
09.2021 - 03.2022

Navient Contact Tracer |Navient Solutions
06.2020 - 11.2020

Customer Service Representative

LiveOps Inc
02.2020 - Current

Sales Representative

Avon
06.2013 - 05.2020

Certification in COVID-19 Contact Tracing -

Johns Hopkins University and Coursera

Associate of Science - Medical Assisting

National College

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TINA MCGEE