Khaje Fassitt
Lewisville,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Licensed Health Insurance Agent
TrueCoverage
Addison, Texas
09.2023 - Current
- Assisted clients in understanding different health insurance plans and coverage options.
- Conducted thorough needs assessments to recommend appropriate insurance products.
- Educated clients on the benefits and exclusions of various health insurance policies.Facilitated enrollment processes for individual and group health insurance plans.
- Resolved client inquiries and concerns regarding claims, billing, and coverage issues.
- Maintained accurate records of client interactions and policy details.
- Stayed updated on industry regulations and changes in health insurance policies.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Developed and implemented insurance plans for customers based on their individual needs.
Server
BoomerJacks Bar And Grill
Plano, TX
05.2022 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Customer Service Representative
Walmart
Frisco, TX
02.2020 - 03.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Pre-nursing
Collin County Community College District
Skills
- Senior Leadership Support
- Administrative and Office Support
- Recordkeeping Strengths
- Training Development Aptitude
- Records Preparation
- Policy and Procedure Adherence
- Coordination
- Typing Proficiency
- Conflict Resolution
- Filing
- Calm and Professional Under Pressure
- Reading Comprehension
- Compliance knowledge
- Customer Engagement
- Problem-solving abilities
Timeline
Licensed Health Insurance Agent
TrueCoverage
09.2023 - Current
Server
BoomerJacks Bar And Grill
05.2022 - 03.2023
Customer Service Representative
Walmart
02.2020 - 03.2022
Pre-nursing
Collin County Community College District