Summary
Overview
Work History
Education
Skills
Websites
Work Availability
Referral
Quote
Timeline
Referral
BusinessDevelopmentManager
Jarrod Pairgin

Jarrod Pairgin

Princeton,WV

Summary

Proven expertise in insurance products, senior level customer service, and mediating/resolving complex problems. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and protecting brand integrity. Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and consistent performance as it relates to assigned duties and key metrics the company needs to achieve. I look forward to speaking with you about available opportunities within your organization.

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Overview

6
6
years of professional experience

Work History

Licensed Insurance Agent

Homesite Group
Boston, MA
06.2021 - Current
  • Exceeded company sales goals for new policies, (>$20k in written Home Insurance Premium last month only doing requotes and rewrites of policies for existing clients.
  • Pursued continued professional development through insurance workshops, course and webinars.
  • Offered policy guidance and management to promote asset protection.
  • Provided leadership and training for new agents regarding industry best practices and company policies.
  • Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
  • Responded to customer inquiries and problems to promote great service.
  • Analyzed customer needs and provided best options, upselling products and services.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.
  • Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
  • Stayed abreast of industry changes to amend insurance programs for existing and prospective clients.
  • Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.
  • Consistently maintained and exceeded metric based performance goals. Currently ranked #5/32 in my specialized agent group which is comprised of 90% seasoned agents with many years of experience in the insurance industry.

Senior Resolution Specialist

DISH
Bluefield, WV
09.2017 - 06.2021
  • De-escalated clients who had threatened legal action against the company.
  • Handled calls that were escalated beyond a supervisor.
  • Part of a small specialized team that also did Quality Assurance Call Review for claims of misconduct or contractual misinformation.
  • Reviewed calls and suggested methods for improving service.
  • Coached junior employees on performance strategies and quality assurance standards.
  • Helped management oversee, motivate and supervise employees.
  • Collaborated with compliance and legal team members to address sensitive issues and legal activities as well as other high level business to business correspondence.
  • Facilitated communication and collaboration among disputants using mediation methods.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Performed customer negotiations to reach fair conclusion for both business and customer.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Lead the team in metrics like: One Call Resoluton, Average Handle Time, Recommended Upsells, and Client Retention Rate during the year and a half I was in that department.
  • Maintained conducive remote work environment. I have worked from home since 2019 and thrive in this type of environment.
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.

Education

LPN - Nursing

Mercer County Technical Education Center
Princeton, WV
05.2016

Skills

  • Good Communication Skills
  • Customer Service
  • Account Management
  • Senior Leadership Support
  • Problem Resolution
  • Customer Relationship Management (CRM)
  • Data Evaluation
  • Conflict Mediation
  • Customer Retention
  • Call Centers
  • Regulatory Compliance
  • Team Training and Development

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Referral

  • I highly recommend Jarrod for any professional opportunity. He consistently demonstrates exceptional dedication to customer experience and a strong work ethic. Jarrod's technical skills and adaptability contribute to his outstanding performance in tackling complex tasks. His positive attitude and excellent communication skills foster a supportive work environment and strong relationships with clients and colleagues. Jarrod consistently exceeds expectations, seeking out new challenges and expanding his skill set. His expertise always shines through in his performance. From: Brittany Garden Relationship: Co-Worker/Manager Title: Business Operations Manager I, Wireless Technical Operations at DISH Network
  • I've known Jarrod for around 10 years. I have seen him succeed in many fields of enterprise. He got me into Remote Work myself and recently helped me start my own business. His consultations with me have provided me great insight to my path forward as an entrepreneur. Jarrod is very intelligent, clever, and resourceful. He works extremely hard to win every day. I think he would be an excellent candidate for any position as he takes in new material extremely quickly and is very adaptive based on company needs. Most importantly he is trustworthy, consistent, and eager to learn any new skill thrown his way. From: Cody Perkins Relationship: Friend and Business Associate Title: Sole Owner of Keeping Up Bookkeeping, L.L.C.

Quote

It is never too late to be what you might have been.
George Eliot

Timeline

Licensed Insurance Agent

Homesite Group
06.2021 - Current

Senior Resolution Specialist

DISH
09.2017 - 06.2021

LPN - Nursing

Mercer County Technical Education Center

Referral

  • I highly recommend Jarrod for any professional opportunity. He consistently demonstrates exceptional dedication to customer experience and a strong work ethic. Jarrod's technical skills and adaptability contribute to his outstanding performance in tackling complex tasks. His positive attitude and excellent communication skills foster a supportive work environment and strong relationships with clients and colleagues. Jarrod consistently exceeds expectations, seeking out new challenges and expanding his skill set. His expertise always shines through in his performance. From: Brittany Garden Relationship: Co-Worker/Manager Title: Business Operations Manager I, Wireless Technical Operations at DISH Network
  • I've known Jarrod for around 10 years. I have seen him succeed in many fields of enterprise. He got me into Remote Work myself and recently helped me start my own business. His consultations with me have provided me great insight to my path forward as an entrepreneur. Jarrod is very intelligent, clever, and resourceful. He works extremely hard to win every day. I think he would be an excellent candidate for any position as he takes in new material extremely quickly and is very adaptive based on company needs. Most importantly he is trustworthy, consistent, and eager to learn any new skill thrown his way. From: Cody Perkins Relationship: Friend and Business Associate Title: Sole Owner of Keeping Up Bookkeeping, L.L.C.
Jarrod Pairgin