Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
BusinessAnalyst

Tina Fulcher

Lithonia,GA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

9
9
years of professional experience

Work History

Licensed Insurance Agent

Independant
Lithonia, GA
08.2019 - Current
  • Pursued continued professional development through insurance workshops, course and webinars.
  • Exceeded company sales goals for new policies.
  • Offered policy guidance and management to promote asset protection.
  • Upsold products to policyholders and potential new clients.

Professional Bartender

Independant
Lithonia, GA
07.2014 - Current
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.

Bus Driver

Gwinnett County Schools
Lawrenceville, GA
11.2022 - 07.2023
  • Performed pre-trip inspection and mechanical checks before scheduled run.
  • Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
  • Obeyed DOT rules and regulations and local laws to maximize safety.
  • Operated bus professionally and interacted with passengers to foster pleasant rides.
  • Learned and followed school transportation procedures.

Delivery Driver

Amazon
Duluth, GA
09.2021 - 12.2021
  • Navigated routes with relevant map programs and GPS systems.
  • Handled merchandise in accordance with product handling standards.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.

Customer Service Specialist

Williams-Sonoma
Las Vegas, NV
12.2019 - 05.2021
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.

Delivery/Medical Courier

Fleetgistics
Orlando, FL
10.2016 - 06.2017
  • Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities.
  • Coordinated parcel delivery using strong time management skills.
  • Maintained delivery vehicle with regular upkeep and basic repairs.
  • Used GPS navigation to plan routes and rerouted for unexpected delays.
  • Maintained adherence to stringent delivery deadlines.
  • Tracked delivery records with manifests using smartphones for customer signatures.
  • Loaded vehicles, balanced loads and secured items against loss or damage during transportation.
  • Scanned inbound and outbound packages to sort for destination.
  • Completed and submitted necessary fuel, truck inspection and mileage logs and paperwork after each shift.
  • Collected, sealed and stamped outgoing mail using postage meters and envelope sealers.

Education

Diploma - Associate of Arts: Instructional Design

A Sharper Learning Institute ELearning Made Easy
Stone Mountain, GA
10.2022

Diploma - Mixology/Bartending

Atlanta Professional Bartending School
Atlanta, GA
06.2014

Skills

  • Client Service
  • CRM Software
  • Policy Writing
  • Customer Service
  • Life Insurance
  • Customer Follow-Up
  • Upselling
  • Cold Calling
  • Transporting Students
  • Local Traffic Laws
  • Clean Driving Record
  • Safety Practices
  • Air Brake Certification
  • Passenger Interaction
  • Passenger Assistance
  • Vehicle Inspections
  • Inclement Weather Driving
  • DOT Standards
  • Passenger Safety
  • Technology-Driven Navigation
  • Safety-Focused
  • Defensive Driving
  • Telephone Etiquette
  • Call Centers
  • Good Communication Skills
  • Account Management
  • Customer Relations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Bus Driver

Gwinnett County Schools
11.2022 - 07.2023

Delivery Driver

Amazon
09.2021 - 12.2021

Customer Service Specialist

Williams-Sonoma
12.2019 - 05.2021

Licensed Insurance Agent

Independant
08.2019 - Current

Delivery/Medical Courier

Fleetgistics
10.2016 - 06.2017

Professional Bartender

Independant
07.2014 - Current

Diploma - Associate of Arts: Instructional Design

A Sharper Learning Institute ELearning Made Easy

Diploma - Mixology/Bartending

Atlanta Professional Bartending School
Tina Fulcher