Dontae Johnson
Rock Hill,SC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Package Handler
FedEx
Fort Mill, SC
10.2023 - 02.2024
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Supported team morale by fostering positive communication and collaboration among coworkers.
Sales Associate
Target
Rock Hill, SC
01.2020 - 05.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Customer Service Representative
Lowes Home Improvment
Rock Hill, SC
01.2021 - 02.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Education
Bachelor of Science - Business Administration And Management
Coastal Carolina University
Conway, SC05.2026
Skills
- Shipping Documentation
- Truck Loading
- Forklift Operation
- Product Packing
- Shipping and Receiving
- Data Entry
- Microsoft Outlook
- Customer Service
- Customer Relations
- Team Development
- Retail Store Support
- Microsoft Excel
Timeline
Package Handler
FedEx
10.2023 - 02.2024
Customer Service Representative
Lowes Home Improvment
01.2021 - 02.2022
Sales Associate
Target
01.2020 - 05.2023
Bachelor of Science - Business Administration And Management
Coastal Carolina University