Shaquanda Brown
Homestead,FL
Summary
Hardworking professional with several years of professional driving experience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and clean driving history.
Overview
9
9
years of professional experience
Work History
Client Relations Coordinator
Chapman Partnership
Homestead, FL, FL
02.2026 - Current
- Developed and implemented client feedback processes for service improvement.
- Managed client communications, boosting satisfaction and retention.
- Addressed client concerns promptly, leading to improved satisfaction and trust.
- Maintained strong client relationships through consistent communication and timely updates on services.
- Ensured smooth onboarding processes for new clients by coordinating introductory meetings and providing thorough product demonstrations.
- Trained new team members on client relations best practices and tools.
- Coordinated outreach events to foster community engagement and support services.
- Handled customer inquiries regarding deliveries and service issues to ensure satisfaction. related to deliveries and service issues promptly and professionally.
- Transported goods to customers, ensuring timely and safe delivery. and services to customers on time and in excellent condition.
- Performed pre-trip inspection checks and reported problems to supervisor.
Client Care Specialist
Chapman Partnership.
Homestead, FL, FL
11.2021 - 02.2026
- Provided safe, clean environment while supporting guests in shelter and documenting safety/security concerns and rule violations.
- Supported and assisted guests by addressing their needs and providing necessary resources. with their shelter needs as they arise.
- Facilitated access to resources and addressed inquiries for individuals and families seeking assistance or information about shelter services.
- Resolved client issues by correcting immediate problems and communicating with staff.
- Resolved client issues by addressing immediate problems and effectively communicating solutions with staff.
- Offered friendly greetings and knowledgeable service to guests.
- Managed delivery schedules to optimize route efficiency and customer satisfaction.
- Delivered goods and services to customers on time and in excellent condition.
- Delivered packages to customers in a timely and efficient manner.
- Maintained accurate logs of driving hours, mileage, and fuel usage for reporting purposes.
- Performed pre-trip inspection checks and reported problems to supervisor.
Correctional Officer
Florida Department Of Corrections
05.2021 - 11.2021
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Monitored daily activities to identify and address suspicious behavior and signs of conflict, fostering a secure environment.
- Utilized de-escalation techniques and verbal commands to manage unruly inmates, ensuring safety and maintaining order.
- Detected potential threats and quickly defused conflicts.
- Inspected cells and conducted random searches of common areas.
- Supervised residents during meal distribution, intake, recreation, and work-site performance, promoting compliance and safety.
- Maintained inmate logs and entered information into electronic offender record systems for regulatory monitoring.
- Instructed inmates on work detail and oversaw work-site transportation.
Security Officer
Security Alliance Group LLC
08.2017 - 05.2021
- Guarded restricted areas to prevent unauthorized entry.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Enforced company rules, policies, and regulations by following established security and safety procedures and posting orders.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Documented daily activities and incidents in officer reports to maintain a comprehensive security record.
- Identified suspicious activity to determine appropriate response.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Reviewed surveillance footage to identify potential security breaches. and live feeds from surveillance cameras for trespassers and criminal activity.
- Conducted visitor screenings for weapons and prohibited items at entry points. and employees for weapons and contraband with hand wands and metal detectors.
- Completed incident reports to record security or loss prevention incidents.
- Observed patrons and customers to quickly address security situations.
- Recognized and assessed suspicious activity to implement timely and appropriate responses.
- Monitored crowds during events to ensure safety and order. during events to preserve order and promote security.
Education
High School Diploma -
South Dade Senior High School
Homestead, FLSkills
- Client feedback management
- Client onboarding
- Crisis management
- Effective communication
- Task prioritization
- Work scheduling
- Teamwork
- Active engagement
- Interpersonal skills
- Compassion and the ability to empathize
Timeline
Client Relations Coordinator
Chapman Partnership
02.2026 - Current
Client Care Specialist
Chapman Partnership.
11.2021 - 02.2026
Correctional Officer
Florida Department Of Corrections
05.2021 - 11.2021
Security Officer
Security Alliance Group LLC
08.2017 - 05.2021
High School Diploma -
South Dade Senior High School