Shaquanda Heller

• Evaluated loan requests and documents to verify accuracy and completeness.
• Developed and maintained relationships with customers, lenders and other third parties.
• Processed loan applications and monitored progress from start to finish.
• Assisted customers with completing loan applications and other paperwork.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Negotiated loan terms and conditions with customers to secure best deal.

• Packed and unpacked items to be stocked on shelves in stockrooms and sales floors.
• Unloaded incoming trucks by working closely with team members to process shipments.
• Supported team productivity by maintaining clean and organized stockroom.
• Operated warehouse equipment, pallet jacks to move loads.
• Lifted, pushed, and pulled up to 50 pounds or more regularly.
• Managed multiple tasks simultaneously while meeting deadlines.
• Follow up with associates
• Make sure every customer is being acknowledged and satisfied
• Order supplies and chemicals for the departments
• Uphold professional etiquette and courteous tone when communicating with customers
• Resolve any discrepancies with orders
• Ensure orders are being processed in a timely fashion
• Demonstrated selling experience in fast-paced, service-oriented retail setting.

• Followed up with customers to offer additional support and check resolution satisfaction.
• Documented, researched, and resolved customer service issues.
• Handled customer inquiries, billing questions, payments, and service requests.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.

• Greeted, assisted, and took customer orders in a polite manner

• Prepped and dipped donuts for the display case and for customers' orders

• Ensured all supplies were stocked and readily accessible for the shift

• Handled all issues with orders and deescalated discrepancies with irate customers

• Participated in team meeting and provided suggestions for improvement along with my concerns

• Developed strong customer service and product knowledge skills to enhance individual and team performance.
• Contributed to team success by completing jobs quickly and accurately.
• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.