Shaquanda Platts
Upstate University Hospital
Syracuse,NY
15
years of professional experience
Dynamic and dedicated professional with extensive experience at Upstate University Hospital, excelling in customer service and data entry. Proven ability to enhance patient satisfaction through effective communication and time management. Recognized for maintaining confidentiality and supporting efficient office operations in fast-paced medical environments.
Work History
Office Assistant
1 Year 3 Months- Prepared patient charts, forms, and documentation for daily office visits.
- Maintained confidentiality and supported smooth front-office operations in a fast-paced medical setting.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Managed patient scheduling, confirming appointments and coordinating calendar changes across departments.
- Answered multi-line phones, triaged inquiries, and routed calls to appropriate clinical staff.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Processed confidential records, maintaining HIPAA-compliant filing and accurate document retrieval.
- Performed data entry in electronic systems, updating patient and office information with accuracy.
- Coordinated front desk workflow, greeting visitors and supporting smooth daily office operations.
Medical Office Assistant
2 Years 9 Months- Maintained clean, organized patient environments following infection control procedures
- Collaborated with nurses to deliver consistent care and maintain patient safety
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Verified insurance coverage and updated demographic information within electronic medical records.
- Answered multi-line phones and routed messages to appropriate clinical staff.
- Assisted patients with registration, check-in, and completion of required paperwork.
- Processed referrals and follow-up requests while maintaining accurate office records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Communicated appointment changes and instructions clearly to patients and care teams.
- Scheduled patient appointments and coordinated provider calendars to support efficient clinic flow.
Nursing Assistant
10 Years 6 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted patients with bathing, grooming, dressing, and daily comfort needs
- Monitored vital signs and reported changes to nursing staff promptly
- Supported patient mobility, transfers, and safe ambulation using proper techniques
- Documented care activities and observed conditions accurately in patient records
- Responded quickly to call lights and patient requests with attentive service
- Assisted with meals, hydration, and feeding support for patients needing help
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Education
High School Diploma
Skills
Customer service
Positive attitude
Time management
Data entry
Timeline
Office Assistant
Upstate University Hospital
07.2025 - CurrentRead More
Medical Office Assistant
Upstate University Hospital
10.2022 - 07.2025Read More
Nursing Assistant
Upstate University Hospital
04.2012 - 10.2022Read More
Henninger High School
High School Diploma
Read More