Shaquanda Pratt
High Point,NC
Summary
Results-driven Retail Manager with expertise in optimizing operations and enhancing customer experience. Oversaw scheduling and cash handling processes, ensuring accuracy in financial transactions. Managed inventory control and compliance with safety standards. Led recruitment and training initiatives, promoting a collaborative team environment.
Overview
10
10
years of professional experience
Work History
Store Manager
Dollar General
High Point, North Carolina
09.2022 - Current
- Managed daily store operations for discount retail location.
- Monitored inventory levels and ordered merchandise for Dollar General shelves.
- Scheduled associates and balanced coverage for sales floor and register.
- Supervised cash handling and drawer reconciliation procedures. Inventory training
- Enforced safety, cleanliness, and compliance standards throughout store.
- Recruited, trained and supervised new employees.
Manager
Bojangles' Famous Chicken 'n Biscuits
Charlotte, North Carolina
03.2017 - 09.2018
- Scheduled staff coverage and balanced labor needs across busy restaurant periods.
- Supervised Hardee's restaurant shifts and supported daily front-of-house operations.
- Directed opening and closing procedures for dining room, drive-thru, and kitchen.
- Trained crew members on service standards, food safety, and station procedures.
- Inspected food preparation areas for cleanliness and compliance with company standards.
Manager
Hardee's
Thomasville, Nc
09.2016 - 12.2017
- Supervised Hardee's restaurant shifts and supported daily front-of-house operations.
- Trained crew members on service standards, food safety, and station procedures.
- Scheduled staff coverage and balanced labor needs across busy restaurant periods.
- Monitored inventory levels and ordered supplies for Hardee's kitchen operations.
- Inspected food preparation areas for cleanliness and compliance with company standards.
- Coordinated team communication to maintain smooth Hardee's restaurant workflow.
Education
Thomasville Senior High School
Thomasville, NCSkills
- POS systems
- Cash reconciliation
- Inventory control
- Scheduling software
- Payroll administration
- Retail operations
- Stock management
- Loss prevention
- Customer service
- Team leadership
- Problem solving
- Decision making
- Sales analysis
- Opening and closing procedures
- Employee terminations
- Recruiting and hiring
- Team building and leadership
- Team building
- Policies and procedures
- Retail merchandise quality standards
- Friendly and positive
Timeline
Store Manager
Dollar General
09.2022 - Current
Manager
Bojangles' Famous Chicken 'n Biscuits
03.2017 - 09.2018
Manager
Hardee's
09.2016 - 12.2017
Thomasville Senior High School