Shaquanna Board
Dallas,TX
Summary
To obtain a position that will utilize my customer relationship skills for advancement and continuous growth within your company.
Overview
15
15
years of professional experience
Work History
Patient Services Specialist
Imagenet LLC.
10.2023 - 01.2025
- Assist with patient duties include patient relations, scheduling, insurance verification, and answering phones.
- Direct to an appropriate department if needed
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Inputted accurate patient insurance, billing and payment information in Software.
Patient Access Representative
USMD
08.2021 - 09.2023
- Assist with new patient registration and information and verify, Documents and investigate the presence of health care coverage for Medicaid recipients and families.
- Provided enrollment assistance and HIPAA program information to beneficiaries as needed
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Customer Service Representative
Genpact LLC
11.2016 - 01.2020
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Physician Office Representative
Baylor Scott & White
03.2015 - 11.2016
- Handled high call volumes efficiently, directing callers to appropriate resources and departments within the practice.
- Improved billing accuracy by diligently verifying insurance benefits and eligibility prior to appointments.
- Maintained strict confidentiality with sensitive patient information as per HIPAA guidelines.
- Enhanced patient satisfaction by providing compassionate and efficient front desk support.
- Increased efficiency of prescription refills by coordinating directly with pharmacies on behalf of patients.
Credit Risk Analyst
HMS Holdings
10.2013 - 03.2015
- Responsibilities as a credit risk analyst included handling incoming and outgoing calls to establish Acceptable payment arrangements while conducting limited skip tracing efforts on delinquent accounts
- Applied policy and procedures and consistency follows compliance guidelines
- Responsibilities also Including documenting customer interactions for efficient resolution and displaying strong customer Satisfaction through creative problem-solving
Pharmacy Help Desk Agent
Connections
01.2010 - 09.2013
- Responsibilities of a help desk agent included receiving inbound calls responding to patient pending Issues via telephone
- Responsibilities also included checking for medical claims and insurance eligibility
- For existing clients as well as enrolling new patients during the enrollment period
- Performing test claims Overrides for prescription refills and processing online payments for co-pay premiums using e-billing software
Education
Diploma -
HONOR ACADEMY HIGH SCHOOL
Dallas, TX05.2004
Skills
- Centricity
- Computer networking
- Excel
- PowerPoint
- HIPAA compliance
- Insurance verification
- Microsoft
- Epic
- Problem-solving
- Phone and email etiquette
- Data entry
- Medical terminology
- EMR
Timeline
Patient Services Specialist
Imagenet LLC.
10.2023 - 01.2025
Patient Access Representative
USMD
08.2021 - 09.2023
Customer Service Representative
Genpact LLC
11.2016 - 01.2020
Physician Office Representative
Baylor Scott & White
03.2015 - 11.2016
Credit Risk Analyst
HMS Holdings
10.2013 - 03.2015
Pharmacy Help Desk Agent
Connections
01.2010 - 09.2013
Diploma -
HONOR ACADEMY HIGH SCHOOL
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