Shaquanna Boulware
Orlando
Summary
Results-driven business professional with a proven track record of excelling in impactful roles that foster business growth. Skilled in developing and nurturing strategic alliances, driving market penetration, and enhancing revenue streams. Committed to teamwork and adaptability to meet evolving business needs for sustainable growth and long-term success. Dependable Collections Specialist consistently meeting high productivity, quality, and performance standards. Effective at mediating customer disputes and collecting payments in a timely manner. Diligent Security professional with 5 years of experience in monitoring facility staff and visitors to maintain order and safety. Demonstrated ability to quickly learn new procedures and policies while adhering to strict guidelines using defensive tactics. Leveraging excellent listening and service skills in emergency response and evaluation procedures.
Overview
12
12
years of professional experience
Work History
Business Development Advisor
Ultimate Medical Academy Online Operations
08.2024 - Current
- Conducted comprehensive market research to identify emerging trends and capitalize on new business opportunities.
- Streamlined internal processes to improve overall efficiency in business development activities 60 Dials, 2 HTT, 5 JOs
- Worked closely with product development teams to ensure offerings met both customer needs as well as market demands.
- Fostered long-term relationships with key clients for enhanced customer retention.
- Developed knowledge of company products and services to make suggestions according to customer needs.
District Security Officer
Orange County Public Schools Career And Technical Education
09.2023 - 10.2024
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns while using a large view of 100+ cameras
- Responded quickly to emergency situations to assess and deflect issues.
Collections Agent
Holiday Inn Club Vacations Incorporated
01.2022 - 08.2023
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Directed day-to-day collections functions. 75+ inbound and outbound calls
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Call Center Agent
Inktel
11.2021 - 01.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences by phone, email, and chat. 55+ calls per day
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Entered customer information into customized computer system with VMware & CRM to document and organize client records.
Ambassador
Amazon
03.2017 - 03.2019
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered 300+ packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
Professional Security Officer
Allied Universal Security Services
10.2013 - 11.2017
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw 30+ camera daily monitoring and patrolled buildings, grounds, and work sites by car and on foot
- Performed searches & pat-downs looking for unauthorized materials & items.
Education
High School Diploma -
Passaic High School
06.2009
Skills
- Best practices in collections management
- CCTV Monitoring, Patrolling
- Mortgage Banking and Analysis
- Collections Regulatory Guidelines
- Credit Card Payment Processing, Order Processing
- Typing Proficiency 40WPM
- Daybreak app, TSW app, CRM Software, Salesforce app
- Proficient in remote office setup
- Lead, Supervisor, & Management
- Analytical decision making
- Collaborative mindset, Incident investigation
- Customer relationship management, Influencer outreach
References
Andre Hill (732)688-5323, Elajah Rosas (689)699-6996, Fatima Nash (407)460-0408
Timeline
Business Development Advisor
Ultimate Medical Academy Online Operations
08.2024 - Current
District Security Officer
Orange County Public Schools Career And Technical Education
09.2023 - 10.2024
Collections Agent
Holiday Inn Club Vacations Incorporated
01.2022 - 08.2023
Call Center Agent
Inktel
11.2021 - 01.2022
Ambassador
Amazon
03.2017 - 03.2019
Professional Security Officer
Allied Universal Security Services
10.2013 - 11.2017
High School Diploma -
Passaic High School
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