Shaquanya Harris
Fort Lauderdale,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.As well as a Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Commercial Lines Assistant
Brown & Brown Insurance
Fort Lauderdale, FL
01.2018 - 12.2024
- Assisting in analyzing insurance exposures and account summaries
- Handling client requests for information, endorsements, cancellations, and other services as required
- Entering account information within the systems used
- Assisting account managers with completing coverage spreadsheets and completing schedules of insurance
- Sending submissions out in timely manner/obtaining online quotes
- Policy checking
- Examining insurance policies and other records to determine insurance coverage.
Customer Service Representative
Sitel
Remote
10.2016 - 06.2017
- Data entry
- Maintain a positive attitude and resolve customer's concerns/complaints
- Open new customer accounts
- Handling inbound calls
- Balancing workload and meeting team metrics
- Managing and updating customer database
- Training new agent.
Release of Information Specialist
Ciox
Deerfield Beach, FL
05.2014 - 08.2016
- Process requests for release of information from patients and providers
- Handling Inbound and outbound calls
- Conduct performance improvement monitors related to timeliness and completion of documentation
- Maintain smooth operational flow by assisting with general clerical duties
- Process discharged medical records in preparation for scanning
- Assist and provide education to patients regarding access to Patient Portal
- Foster respect for patient privacy by maintaining confidentiality in all phases of work
- Maintain smooth operational flow by assisting with general clerical duties
- Processing audits of medical records to provide to attorneys, insurance companies, etc..
Cosmetology Student
Aveda Institute Tallahassee
Davie, FL
06.2014 - 10.2015
- Gaining hands on training in a salon environment
- Business development training
- Gaining concept of client retention
- Performing latest styles and techniques needed
- Provided beauty enhancement services
- Making recommendations on hair products
- Innovativeness and creativity.
Education
Licensed cosmetologist
Diploma -
Piper high
Sunrise, FL06.2014
Skills
- Strong problem solving and organizational skills
- Analytical and interpretive skills
- Time Management
- Customer service
- Excellent written and verbal communication skills
- AMS360 Management
- Data Entry
- Claims Processing
- Image Right Microsoft Office Skills
- Skills
- Customer service, Microsoft excel, Hospitality, Microsoft office, Computer skills, Communication skills, Sales, Windows
- Microsoft word, Cashiering, Guest services, Cash handling, Typing
Timeline
Commercial Lines Assistant
Brown & Brown Insurance
01.2018 - 12.2024
Customer Service Representative
Sitel
10.2016 - 06.2017
Cosmetology Student
Aveda Institute Tallahassee
06.2014 - 10.2015
Release of Information Specialist
Ciox
05.2014 - 08.2016
Licensed cosmetologist
Diploma -
Piper high