Shaquaon Terry
Birmingham,AL
Summary
Customer service and administrative professional with experience in banking, financial services, and retail management. Skilled in customer support, account assistance, billing inquiries, documentation, and problem resolution. Proven ability to manage high-volume customer interactions while maintaining professionalism, accuracy, and efficiency. Strong background in team support, communication, and operational administration.
Overview
11
11
years of professional experience
Work History
Customer Support Representative
Social Security Administration
Birmingham Al
08.2024 - Current
- Provide customer assistance regarding benefits, account information, and service inquiries.
- Support customers by resolving issues, answering questions, and guiding them through processes and procedures.
- Maintain accurate documentation of customer interactions and case details.
- Deliver professional and empathetic service while handling sensitive information.
- Collaborate with internal departments to ensure timely and accurate resolutions.
Customer Support Specialist
America’s First Federal Credit Union
Birmingham, AL
05.2023 - 08.2024
- Assisted members with account inquiries, transactions, and banking-related concerns.
- Resolved customer issues while maintaining high levels of professionalism and service quality.
- Processed account documentation and maintained accurate records.
- Supported daily customer service operations in a fast-paced financial environment.
- Built strong relationships with members through effective communication and problem-solving.
Customer Support Specialist
Wells Fargo
Birmingham, AL
01.2020 - 05.2023
- Provided customer support by resolving billing inquiries, account concerns, and service-related issues.
- Documented customer interactions, requests, and resolutions using internal software systems.
- Delivered professional and empathetic service while handling high-volume customer communications.
- Identified customer needs and recommended appropriate solutions to improve satisfaction.
- Collaborated with internal departments to resolve issues efficiently and accurately.
- Maintained productivity and quality standards while meeting company performance goals.
Assistant Manager
Rainbow Shops, Cross Creek Mall
Birmingham, AL
10.2017 - 12.2019
- Assisted with daily store operations including scheduling, payroll, inventory control, and merchandising.
- Trained and onboarded new employees, including coaching on customer service and operational procedures.
- Motivated team members to meet sales goals and improve overall store performance.
- Provided excellent customer service by assisting customers with product selection and resolving concerns.
- Supported management with administrative tasks and operational projects.
- Maintained organized inventory and ensured products were properly stocked and displayed.
Assistant Manager
Dollar General
Birmingham, AL
01.2015 - 10.2017
- Supervised daily store operations, employee performance, and customer service activities.
- Assisted with payroll reporting, scheduling, inventory management, and office administration.
- Maintained accurate transaction records and prepared reports for management review.
- Built professional relationships with customers, vendors, and team members.
- Helped improve operational efficiency by supporting team initiatives and process improvements.
- Resolved customer concerns promptly while maintaining a positive shopping experience.
Education
Associate of Science - Social Work
Lawson State Community College
Birmingham, AL05.2016
Skills
Customer Service
Financial Services Support
Account Assistance
Billing & Documentation
Administrative Support
Payroll & Scheduling
Inventory Management
Team Leadership
Cash Handling & Credit Card Processing
Microsoft Office & Computer Skills
Recordkeeping & Documentation
Communication & Problem Solving
Timeline
Customer Support Representative
Social Security Administration
08.2024 - Current
Customer Support Specialist
America’s First Federal Credit Union
05.2023 - 08.2024
Customer Support Specialist
Wells Fargo
01.2020 - 05.2023
Assistant Manager
Rainbow Shops, Cross Creek Mall
10.2017 - 12.2019
Assistant Manager
Dollar General
01.2015 - 10.2017
Associate of Science - Social Work
Lawson State Community College