Summary
Overview
Work History
Education
Skills
Certification
Additionalinformation - Skillsandstrengths
Timeline
Generic

Shaquarius Canty

Sumter,SC

Summary

Seasoned professional with a proven track record at WNS Global Services, adept in customer service and advanced computer software. Excelled in leadership, training a team to exceed production goals by enhancing issue resolution efficiency. Demonstrated expertise in both inbound and outbound calls, significantly improving client satisfaction and operational productivity.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Service Representative/Team Lead

WNS Global Services
Sumter, US
09.2019 - Current
  • Maintain a level of professionalism, and help agents who call in with questions regarding our insurance policies.
  • Manage a team, and coach the customer service representatives every week.
  • Answer emails in a timely manner.
  • Take payments from customers who are paying their insurance.
  • Answer 20-60 calls and chats every day
  • Help agents with endorsements on homeowners' policies.

Sales Specialist

Allstate Insurance
07.2017 - 09.2019
  • Quote customers who need home and auto insurance.
  • Provide excellent customer service.
  • Take between 10 and 15 calls a day.
  • Follow-up tasks, as well as help, maintain the policy.
  • Also, make cold calls at least 80 a day.

Open Items Specialist

Assurant Specialty Property
02.2014 - 07.2017
  • Review various types of insurance documents, and update hazard insurance lines on client servicing systems, according to established procedures.
  • Disburse premium payments from escrow accounts when required.
  • Make outbound calls to insurance agents and companies to obtain and update current insurance information.
  • Perform account maintenance as necessary for policy changes, letters, and notices, per established procedures.
  • Assist with client reporting on items completed within the required service level.

Education

High school diploma -

Lakewood High School
Sumter, SC
06.2011

Skills

  • RETAIL SALES
  • Customer Service Experience
  • Strong leadership and training skills
  • Knowledge of advanced computer software
  • Issue Resolution
  • Production goal setting
  • Inbound and outbound calls

Certification

  • Real Estate License, 04/20/2020
  • Property and Casualty License, 02/01/18,

Additionalinformation - Skillsandstrengths

  • 5+ years of Customer Service Experience
  • Strong Leadership and Training Skills
  • Knowledge of advanced computer software

Timeline

Customer Service Representative/Team Lead

WNS Global Services
09.2019 - Current

Sales Specialist

Allstate Insurance
07.2017 - 09.2019

Open Items Specialist

Assurant Specialty Property
02.2014 - 07.2017

High school diploma -

Lakewood High School

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Shaquarius Canty