Susan Spencer
3210 Wexford Dr. Albany,GA
Overview
21
21
years of professional experience
Work History
Customer Service Representative/Team Lead
VXI GLOBAL SOLUTIONS INC.
08.2021 - 05.2023
- Responsible for developing a strategy that the team members can use to better reach a projects goal
- Streamlined team efficiency by implementing new procedures for handling customer requests.
- Assigning tasks and producing timelines on work completion for projects
- Manage the flow of day-to-day operations and ensure the payroll was complete for team staff
- Giving positive feedback and constructive criticism on their progress and quality reports of calls.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Paramedic
Dougherty County EMS
07.2002 - 11.2019
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Highly motivated in assessing emergencies of all kinds, including neurological issues
- Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
- Certified and qualified veteran Paramedic for superior performance in decision making abilities with accuracy
Education
EMT Intermediate Certificate -
Albany Technical College
Albany, GA05.2006
Paramedic -
Albany Technical College
Albany, GA05.2002
High School Diploma -
Lead-Deadwood High School
Lead, SD01.1992
Skills
- Exceptional people skills
- Great team player
- Goal oriented
- Great customer service
- Team Management
- Call Center Experience
- Complaint Handling
- Data Analysis
references
STEVEN GUERRERO - FIVE STAR OF ALBANY, ALBANY -
229-881-3688
CHUCK MITCHELL - PHOEBE PUTNEY MEMORIAL HOSPITAL, AMERICUS
229-669-0290
TIFFANY KESSELL - TRIMARK USA, ALBANY -
229-289-3824
Timeline
Customer Service Representative/Team Lead
VXI GLOBAL SOLUTIONS INC.
08.2021 - 05.2023
Paramedic
Dougherty County EMS
07.2002 - 11.2019
EMT Intermediate Certificate -
Albany Technical College
Paramedic -
Albany Technical College
High School Diploma -
Lead-Deadwood High School
Similar Profiles
Chandu JupelliChandu Jupelli
Procure to pay analyst at VXI Global Solutions Pvt LtdProcure to pay analyst at VXI Global Solutions Pvt Ltd
Angely LugoAngely Lugo
Customer Care Representative at VXI Global Solutions- AT&T BLUECustomer Care Representative at VXI Global Solutions- AT&T BLUE
LaPrecious TaylorLaPrecious Taylor
Patient Care Advocate at VXI GLOBAL SOLUTIONSPatient Care Advocate at VXI GLOBAL SOLUTIONS
Carl MillerCarl Miller
Telemarketer at Unity 4Telemarketer at Unity 4