Jakiyah Paris
Athens
Summary
EXPERIENCED PROFESSIONAL BRINGING 2+YEARS OF APPLYING EXCEPTIONAL CUSTOMER SERVICE, CONFLICT MEDIATION AND COMMUNICATION SKILLS TO ADDRESS DIVERSE NEEDS. SMOOTHLY MITIGATE CUSTOMER CONFLICTS THROUGH CALM, LEVEL-HEADED STRATEGIES. RESPONSIVE AND RESILIENT TEAM PLAYER WITH ADAPTABLE AND RESOURCEFUL MINDSET.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Maximus
10.2023 - Current
- Help large volume of customers every day with a positive attitude and focus on customer satisfaction whether that's applying for benefits, providing case status, or referring a caller to the appropriate person or agency all while maintaining a 100% quality accuracy
Medication Aide
Lakeland House Assisted Living Facility
Athens, Texas
01.2022 - 07.2023
- Administered medications, report changes, collect samples, and record medication dosages all while assisting each patient or resident with daily living tasks such as feeding, bathing, dressing, grooming, toileting, or ambulation of patients
Education
High School Diploma -
Penn Foster High School
Skills
- Excellent Written and Verbal Communication
- Exceptional People Skills
- Critical and Analytical Thinking
- Time Management
Timeline
Customer Service Representative
Maximus
10.2023 - Current
Medication Aide
Lakeland House Assisted Living Facility
01.2022 - 07.2023
High School Diploma -
Penn Foster High School
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