Shaquasia Tolliver
Montgomery
Summary
Experienced and dependable professional with 3-5 years of success in customer service, retail sales, and materials handling. Proven ability to deliver excellent customer experiences, and ensure efficient inventory and supply chain operations. Skilled in communication, and fast-paced team environments. Known for reliability, adaptability, and a strong work ethic across both customer-facing and warehouse roles.
Overview
5
5
years of professional experience
Work History
Sales Associate
Dollar General Store
12.2019 - 04.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Customer Service Representative
ASK Telemarketing
07.2020 - 12.2021
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
TRC Staffing
01.2022 - 03.2022
- I gave callers accurate information and excellent customer service while working as a CRS for TRC Staffing. I answer calls and address inquiries and requests from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Material Handler
GLOVIS America, Inc.
10.2022 - 11.2024
- Organized and delivered car parts and goods efficiently to appropriate locations.
- Packed items into appropriate containers for shipment.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Used hand-held scanners and physical logs to accurately track item movements.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
Education
High School Diploma -
Park Crossing High School
Montgomery, AL05.2019
Skills
- Team Member
- Customer Service (3 years)
- Typing
- Computer Skills
- Sales
- Telemarketing
- Outbound Sales
- Customer support
- Windows
- Technical Support
- Cashiering
- Cold calling
- Materials handling
- Packaging
- Shipping & Receiving
- Outbound calling
- Schedule management
- Computer skills
- Office experience
- Cash handling
- Appointment scheduling (1 year)
Languages
English - Expert
Timeline
Material Handler
GLOVIS America, Inc.
10.2022 - 11.2024
Customer Service Representative
TRC Staffing
01.2022 - 03.2022
Customer Service Representative
ASK Telemarketing
07.2020 - 12.2021
Sales Associate
Dollar General Store
12.2019 - 04.2020
High School Diploma -
Park Crossing High School
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