Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Oumou Diallo

Dallas,TX

Summary

Reliable and punctual Shift Leader who possesses an excellent work ethic and more than 2 years in Customer service. Dedicated to providing the highest level of customer service and contribute to overall company success. Outgoing, and efficient with the capacity to multi-task during busy times.

Overview

4
4
years of professional experience

Work History

Sales Associate

Paradise Lagardere
Dallas, TX
01.2020 - 11.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Picker Packer

Amazon
Dallas, TX
10.2019 - 01.2020
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Scanned packages and boxes and moved to loading dock for shipment.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.

Shift Leader

Chick Fil A
Dallas, TX
02.2017 - 10.2019
  • Allocated tasks to employees on a daily basis and monitored activity and task completion
  • Complied with all company safety procedures, policies and regulations to promote a safe working environment
  • Stocked and rotated inventory regularly
  • Exchanged returned merchandise for customers quickly and efficiently
  • Opened and closed the store, which included counting cash drawers and making bank deposits
  • Worked as team member, performing cashier duties, product assistance and cleaning
  • Trained 10 new employees quarterly.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Education

Associate of Arts - Criminal justice

North Lake College
2019

High School Diploma -

Macarthur High School
Irving, TX
2017

Skills

  • Shift Supervisor
  • Shift Lead
  • Food Service
  • Team Member
  • Cash Handling
  • Store Opening and Closing
  • Product Recommendations
  • Customer Service
  • Cash Register Operations
  • Verbal and Written Communication

Timeline

Sales Associate

Paradise Lagardere
01.2020 - 11.2020

Picker Packer

Amazon
10.2019 - 01.2020

Shift Leader

Chick Fil A
02.2017 - 10.2019

Associate of Arts - Criminal justice

North Lake College

High School Diploma -

Macarthur High School

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Oumou Diallo