Will English
Silver Spring,MD
Summary
Detail-oriented Retail Professional skilled in customer service, cash handling, and merchandising. Enhanced customer loyalty and improved transaction efficiency through effective management of POS systems and a customer-centric approach. Resourceful Help Desk Volunteer focused on troubleshooting and technical support, ensuring user satisfaction and swift resolution of issues in fast-paced environments.
Overview
1
1
Certification
5
5
years of post-secondary education
19
19
years of professional experience
Work History
Bookstore Sales Associate
Barnes & Noble College
College Park, Maryland
08.2026 - Current
- Processed sales, returns, and exchanges through point-of-sale systems.
- Processed sales transactions using cash registers or point-of-sale systems.
- Resolved customer questions about pricing, availability, and store policies.
- Provided customer service through efficient problem solving techniques.
- Stocked shelves with Barnes & Noble College merchandise and course materials.
- Assisted in managing inventory by stocking shelves, organizing displays and maintaining backroom storage areas.
- Organized textbook pick-up orders and online customer reservations.
- Maintained neat displays and seasonal merchandising across sales floor.
- Supported inventory counts and restocked fast-moving bookstore supplies.
Cafe Manager
Barnes & Noble College
Catonsville, MD
01.2022 - 03.2025
- Managed campus café operations for Barnes & Noble College student guests.
- Supervised café team scheduling, training, and daily task assignments.
- Coordinated beverage preparation, food service, and customer requests.
- Ordered café inventory and tracked stock levels across service areas.
- Monitored food safety, sanitation, and health code compliance.
- Maintained café presentation, cleanliness, and merchandising standards.
- Handled register transactions and supported POS accuracy.
Barista/Cashier
Starbucks
Bethesda
09.2018 - 09.2022
- Greeted over 20 customers daily, effectively communicating to fulfill their orders accurately.
- Executed daily tasks and assignments efficiently, ensuring high quality service for customers.
- Cultivated customer loyalty by building strong relationships to encourage repeat business.
- Managed cash register operations, processing cash, credit, and check transactions with 92% accuracy.
- Cultivated customer loyalty through strong relationships, resulting in increased repeat business.
- Engaged customers warmly, providing immediate assistance with product selection and restocking.
- Replenished stock and organized merchandise according to store merchandising and seasonal layouts.
Cashier/Sales Associate
Total Wine & More
Laurel
07.2020 - 03.2021
Retail Sales Associate
Pier 1 Imports
Catonsville
09.2016 - 06.2020
- Coordinated with other store locations to ensure merchandise availability for customer needs.
- Fostered a customer-centric shopping environment by greeting and assisting all customers in a friendly and helpful manner.
- Developed customer rapport to enhance the likelihood of repeat business.
- Processed cash, check, and credit card transactions with 91% accuracy.
- Completed all daily tasks and special assignments with efficiency and a focus on quality.
- Ensured adherence to established merchandising standards for window, sales floor, and promotional displays.
- Built strong customer rapport to increase chances of repeat business.
Cashier
Old Line Winery
Beltsville
12.2009 - 08.2012
- Handled customer purchases accurately through cash, card, and check transactions.
- Greeted over 15 customers daily, engaging in clear communication to take their orders.
- Greeted 15+ customers daily, effectively communicating to facilitate order processing.
- Processed customer purchases with accuracy across cash, card, and check transactions.
- Carefully bagged items, prioritizing the protection of fragile products.
- Balanced cash drawers at the beginning and end of each shift to ensure accuracy.
- Maintained clean and organized work area to support efficient operations.
Animal Caretaker
Preston Country Club For Pets
Columbia
06.2007 - 08.2009
- Groomed dogs and cats utilizing a range of tools such as blades, brushes, combs, de-matting tools, sheers, and nail clippers.
- Provided compassionate customer service to pet owners, fostering trust and satisfaction in animal care.
- Groomed dogs and cats utilizing a range of tools such as blades, brushes, combs, de-matting tools, shears, and nail clippers.
- Ensured cleanliness of kennels and treatment areas, promoting a safe and healthy environment for animals.
Mover/Packer
BETAH Associates
Rockville
06.2008 - 08.2008
- Packed boxes to ensure adherence to service and quality standards for customer satisfaction.
- Packed boxes in compliance with service and quality standards.
- Loaded and unloaded trucks with care to protect customer possessions and merchandise.
- Conducted monthly inventories to maintain accurate stock levels of materials on the work floor.
Education
Bachelor of Science - Information And Communication Technology
University of Maryland Global Campus
Hyattsville, MD 10.2026 - 10.2026
Electrical - Electrical, Electronics And Communications Engineering
Lincoln College of Technology
Columbia, MD 06.2025 - 06.2026
Bachelor of Science - Information Systems
University of Maryland
Baltimore 09.2014 - 09.2018
Associate of Science - Game Development
Montgomery College
RockvilleHigh School Diploma - General Studies
James Hubert Blake High School
Silver SpringSkills
- POINT OF SALE
- POS systems
- Cash Handling
- Manage inventory
- Customer Service
- Customer engagement
- Closing Operations
- Microsoft Office Excel
- Microsoft Office Word
- Computer Literacy
- Team Collaboration
- Shift Supervisor
- Verbal and written communication
Certification
driver's license
Personal Information
- Title: Student
- Driving License
- Certificate of Completion Electrical Trade
- NCCER certified
- OSHA30
Timeline
Bachelor of Science - Information And Communication Technology
University of Maryland Global Campus
10.2026 - 10.2026
Bookstore Sales Associate
Barnes & Noble College
08.2026 - Current
Electrical - Electrical, Electronics And Communications Engineering
Lincoln College of Technology
06.2025 - 06.2026
Cafe Manager
Barnes & Noble College
01.2022 - 03.2025
Cashier/Sales Associate
Total Wine & More
07.2020 - 03.2021
Barista/Cashier
Starbucks
09.2018 - 09.2022
Retail Sales Associate
Pier 1 Imports
09.2016 - 06.2020
Bachelor of Science - Information Systems
University of Maryland
09.2014 - 09.2018
Cashier
Old Line Winery
12.2009 - 08.2012
Mover/Packer
BETAH Associates
06.2008 - 08.2008
Animal Caretaker
Preston Country Club For Pets
06.2007 - 08.2009
Associate of Science - Game Development
Montgomery College
High School Diploma - General Studies
James Hubert Blake High School