Shaquata Wells
Macon,GA
Summary
Professional healthcare provider skilled in patient care, support, and daily living assistance. Proven ability to work collaboratively, adapting to changing needs and ensuring reliable support for both patients and team members. Strong communication, empathy, and organizational skills, consistently delivering high-quality care and contributing to positive outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Nurse Aide
Staff Health
06.2022 - Current
- Provided compassionate care to patients, ensuring comfort and addressing needs efficiently.
- Assisted nursing staff with daily tasks, maintaining high standards of patient hygiene and safety.
- Monitored vital signs, documenting changes and reporting concerns to healthcare team promptly.
- Supported mobility for patients through effective use of assistive devices, enhancing independence.
Member Service Representative
4 Angels Healthcare
07.2021 - Current
- Collaborated with cross-functional teams to enhance member experience and streamline processes.
- Managed member accounts, updating information and maintaining accuracy in records.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Roadside Assistance Dispatcher
GEICO, Government Employees Insurance
12.2019 - 05.2021
- Coordinated emergency roadside assistance requests to ensure timely dispatching of service vehicles.
- Coordinated with tow truck drivers and service providers, ensuring efficient and timely assistance to stranded motorists.
- Managed communication between drivers and customers, resolving issues promptly to enhance satisfaction.
- Trained new dispatchers on operational protocols and software systems, fostering team competency and performance.
Lead Sales Associate
Dollar General
09.2013 - 11.2020
- Led team in achieving sales targets through effective merchandise management and customer engagement.
- Trained and mentored new associates on operational procedures and customer service excellence.
- Implemented inventory control processes to minimize stock discrepancies and improve efficiency.
- Handled cash register operations and customer transactions to process payments.
Correctional Officer
Baldwin State Prison
11.2013 - 11.2017
- Monitored inmate behavior and ensured adherence to facility regulations.
- Conducted routine inspections of facilities to maintain safety and security standards.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
Education
High School Diploma -
Baldwin High School
Milledgeville, GABachelor of Science - Business Administration
Phoenix University
01-2018
Bachelor of Science - Business Administration
Strayer University
08-2017
Skills
- Compassionate caregiver
- Reliable team player
- Patient monitoring
- Dressing assistance
- Compassionate care
- Documentation expert
- Confidentiality
Certification
- CNA - Certified Nurse Assistant
- CMT - Certified Medication Technician
- CMA - Certified Medical Assistant
Timeline
Nurse Aide
Staff Health
06.2022 - Current
Member Service Representative
4 Angels Healthcare
07.2021 - Current
Roadside Assistance Dispatcher
GEICO, Government Employees Insurance
12.2019 - 05.2021
Correctional Officer
Baldwin State Prison
11.2013 - 11.2017
Lead Sales Associate
Dollar General
09.2013 - 11.2020
High School Diploma -
Baldwin High School
Bachelor of Science - Business Administration
Phoenix University
Bachelor of Science - Business Administration
Strayer University