Shaqueena Smith
Rocky Mount,NC
Summary
Dynamic operations leader with extensive experience at Wendy's Restaurant, excelling in team building and process improvements. Proven ability to enhance workflow efficiency and drive accountability through effective training and coaching. Skilled in inventory management and committed to delivering exceptional customer relations while fostering a collaborative team environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Wendys Restaurant
Nashville, NC
10.2021 - Current
- Assisted in daily operational tasks, ensuring smooth business functions.
- Supported team members by learning and adapting to various roles as needed.
- Engaged in training programs to gain knowledge of industry standards and practices.
- Maintained inventory accuracy through diligent record-keeping and organization.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Manager of Operations
Popeyes
Rocky Mount, NC
01.2021 - 09.2021
- Oversaw daily operations to enhance workflow efficiency and productivity.
- Developed and implemented process improvements to streamline operational tasks.
- Trained and mentored staff on best practices and operational procedures.
- Managed inventory control systems to ensure accurate stock levels and timely replenishments.
- Conducted regular performance evaluations to assess team effectiveness and drive accountability.
Phlebotomist
CSL Plasma Center
Raleigh, NC
06.2015 - 01.2021
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Managed patient records and documentation, adhering to confidentiality and compliance standards.
- Conducted quality control checks on laboratory equipment and supplies to maintain operational efficiency.
- Assisted in training new staff on phlebotomy procedures, enhancing team performance and consistency.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Ensured accurate labeling and processing of specimens, minimizing errors in laboratory testing results.
Education
Diploma - General Studies
Rocky Mount Senior High School
Rocky Mount, NC05.1997
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Team leadership
- Customer relations
- Staff supervision
- Goal setting
Certification
ServSafe Certification
Timeline
General Manager
Wendys Restaurant
10.2021 - Current
Manager of Operations
Popeyes
01.2021 - 09.2021
Phlebotomist
CSL Plasma Center
06.2015 - 01.2021
Diploma - General Studies
Rocky Mount Senior High School