Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaqueria Brown

Jackson,Mississippi

Summary

  • Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
  • Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Shift Manager

Raising Canes
09.2014 - 09.2022
  • Trained and mentored new employees to maximize team performance.
  • Kept inventory within optimal levels and organized for easy accessibility.
  • Secured monies against loss, keeping drawer cash low and properly using on-site safe
  • Arranged cover for staff absences to prevent disruption to operations.


Sales Agent

Healthiq
08.2022 - 12.2022
  • Tested customer and account system changes by inputting new data.
  • Achieved daily production quotas through consistent workflow prioritization
  • Identified and corrected data entry errors using established quality control methods.

Technical Support Representative

Apple
08.2023 - Current
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Used ticketing systems to manage and process support actions and requests.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Diagnosed and troubleshot hardware, software and network issues.

Education

High School Diploma -

Murrah High School
1400 Murrah Dr.
05.2012

Associate of Science - Science

Penn Foster Career School
Scranton, PA
09.2023

Skills

  • Sales follow-up
  • Paperwork processing
  • Strategy development
  • New revenue streams
  • Call control
  • Professional Summary
  • Successful Sales Agent accomplished in exceeding challenging sales targets
  • Using excellent communication and closing skills Build connections with
  • Relationship-driven approaches and consultative sales techniques Bring
  • Products and services to life with rich descriptions and engaging presentations

Timeline

Technical Support Representative

Apple
08.2023 - Current

Sales Agent

Healthiq
08.2022 - 12.2022

Shift Manager

Raising Canes
09.2014 - 09.2022

High School Diploma -

Murrah High School

Associate of Science - Science

Penn Foster Career School

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Shaqueria Brown