Shaquetta Dickerson
Orange Park,Florida
Summary
Accomplished and compassionate treatment professional with extensive experience in patient communication, insurance verification, and customer service. Streamlined patient experience through clear treatment explanations, insurance navigation, and financial options. Demonstrates professionalism in handling challenging situations and excels at multitasking. A key contributor to the organization's success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Walmart Health
Jacksonville, Florida
05.2023 - Current
- Demonstrated effective problem-solving skills when faced with difficult situations involving clients or family members
- Developed and implemented patient treatment plans utilizing individualized goals and objectives
- Provided direct patient care in supportive, compassionate, and therapeutic manner.
Patient Access Representative
Women’s Care
Orange Park, Florida
11.2022 - 05.2023
- Registered patients by obtaining necessary and accurate financial and demographic information
- Provided excellent customer service to patients and families
- Performed quality assurance checks on regular basis to ensure accuracy of collected data.
Dental Assistant
Argyle Dental Center
Jacksonville, Florida
11.2021 - 05.2022
- Prepared treatment rooms with appropriate instruments before each appointment
- Demonstrated excellent customer service skills by greeting patients warmly and responding quickly to needs
- Scheduled appointments for patients using office management system software.
Dental Assistant
kind care dentistry
Orange Park, Florida
02.2017 - 05.2020
- Assisted dentists in providing quality dental care to patients, including taking x-rays, charting teeth, preparing materials, and cleaning instruments
- Performed chairside duties such as suctioning, handing instruments, mixing materials, and applying topical anesthetics
- Sterilized and disinfected instruments and provided treatment to patients.
Education
Certification - Expanded Functions Dental Assisting
Fortis College
Orange Park, FL05.2011
A.S. - Medical Billing and Coding
ULTIMATE MEDICAL ACADEMY
Clearwater, Florida02.2021
Skills
- Open Dental/Dentrix/Wisdom(Epic Dental)/eclinicalworks
- Treatment Planning
- Insurance Verification
- Insurance Breakdown
- Dental Procedure Knowledge
- Payment Processing
- Registration and Scheduling
- Decision Making
- Time Management
- Office Administration
- Customer Service
Certification
- Dental Radiology Certification
- Basic Life Support (BLS) Certification
Timeline
Treatment Coordinator
Walmart Health
05.2023 - Current
Patient Access Representative
Women’s Care
11.2022 - 05.2023
Dental Assistant
Argyle Dental Center
11.2021 - 05.2022
Dental Assistant
kind care dentistry
02.2017 - 05.2020
Certification - Expanded Functions Dental Assisting
Fortis College
A.S. - Medical Billing and Coding
ULTIMATE MEDICAL ACADEMY