Shaquetta Marshall
Bartender
Windsor Mill,MD
Summary
Talented at developing strategies and setting goals. Confident and decisive when communicating goals and vision to succeed. First-class problem solver with excellent interpersonal skills.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
Work History
Bartender
The Hamilton Sports Bar and Grill
Baltimore, MD
04.2025 - Current
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Bartender
Sangria Patio Bar
Baltimore, MD
02.2025 - 03.2025
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Service Bartender
Golden Dragon Restaurant
Windsor Mill, MD
07.2024 - 02.2025
- Contributed to a positive team atmosphere through clear communication and cooperation with fellow bartenders and servers.
- Consistently met or exceeded sales targets through proactive selling techniques such as offering complimentary samples or suggesting popular menu items to undecided guests.
- Improved efficiency in order preparation by multitasking various responsibilities such as mixing drinks while simultaneously engaging with customers.
- Managed inventory levels by conducting regular stock checks and placing orders as needed, avoiding product shortages during busy periods.
- Enhanced customer satisfaction by providing personalized drink recommendations based on individual preferences.
Server Trainer
Main Event Sports Bar & Grill
Columbia, MD
04.2022 - 07.2022
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
Education
Bachelor of Arts - Applied Design, Graphic Illustration
University Of Maryland Eastern Shore Princess
Princess Anne, MD 08.2015 - 12.2020
High School Diploma -
Western High School
Baltimore, MD 08.2012 - 05.2015
Skills
Marketing
Upselling
Cash register operations
Multi-tasking strength
Exceptional customer service
Stocking and replenishing
Computer competencies
Product and service sales
Timeline
Bartender
The Hamilton Sports Bar and Grill
04.2025 - Current
Bartender
Sangria Patio Bar
02.2025 - 03.2025
Service Bartender
Golden Dragon Restaurant
07.2024 - 02.2025
Server Trainer
Main Event Sports Bar & Grill
04.2022 - 07.2022
Bachelor of Arts - Applied Design, Graphic Illustration
University Of Maryland Eastern Shore Princess
08.2015 - 12.2020
High School Diploma -
Western High School
08.2012 - 05.2015
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