SHAQUETTA TAYLOR
Tucker,GA
Summary
Motivated and dedicated professional with expertise in client relations. Proven track record of success in customer service and organizational tasks. Demonstrates expert insight and proficiency in following policies and procedures. Skilled and collaborative team leader with experience in coordinating, planning and supporting daily operations.
Overview
18
18
years of professional experience
Work History
UNDERWRITING ASSISTANT
State Farm
06.2018 - Current
- Regularly reviewed and revised policyholder records to uphold data integrity and facilitate timely access.
- Oversaw sorting, distribution, and processing of incoming and outgoing mail to support organizational efficiency.
- Delivered comprehensive service and support functions to meet organizational needs.
- Adapted to rapidly changing demands while maintaining productivity and efficiency in a fast-paced workplace.
- Acted as a key resource for technical and procedural support, ensuring effective resolution of policyholder inquiries and concerns.
- Facilitated partnerships with underwriters to support agency operations and enhance leadership responsiveness.
- Coordinated interactions with policyholders, agents, producers, and third parties utilizing multiple communication platforms to enhance collaboration.
OCC PROCESSING CENTER GREETER
SAMARITAN'S PURSE
11.2017 - 12.2017
- Proactively assisted all Volunteers as needed and coordinated the shuttle provided
- Maintained accurate log of all volunteers as they arrived to ensure accurate records
- Served as representative for the organization and demonstrated professionalism at all time
- Effective communication with staff/management to ensure quality of work
- Performed end of shift cleaning and organization in order to restore facility to original state
CUSTOMER SERVICE COLLECTIONS AGENT
VESTA CORPORATION
07.2013 - 06.2016
- Interacted with internal resources to identify issues, responded to concerns and followed up with a satisfactory resolution in a timely manner
- Consistently met or exceeded monthly goals
- Attempted to collect on all delinquent accounts and established payment arrangements
- Documented all collection attempts accurately and truthfully
- Addressed discrepancies and processed credits and refunds as approved by management team
- Tactfully resolved challenging situations professionally and calmly in order to maintain client satisfaction
CUSTOMER CARE AGENT (GULF COAST CLAIMS FACILITY)
CRAWFORD AND COMPANY
12.2012 - 05.2013
- Answered all inbound calls and respond to customer inquiries
- Ensured accurate data entry and followed up with customers as required
- Utilized scripts and job aids to answer questions as instructed
- Navigated through multiple screens to address all inquiries
- Ensured compliance with all established guidelines and regulations
- Maintained a high volume workload within a fast paced environment
- Built a rapport with customers while providing great customer service
RETAIL SALES REPRESENTATIVE/CUSTOMER SERVICE REPRESENTATIVE
BRANDSMART
11.2007 - 09.2012
- Provided each customer with the highest levels of service and satisfaction at all times
- Responsible for on-the-job training of new staff to bring them up to speed on company processes
- Reconciliation of all cash/credit transactions and assisted with the daily deposit
- Handled all escalated customer service issues and resolved promptly
- Provided on-the-job training to new hires and served as subject matter expert to current staff
- Followed standard procedures in relation to safety and store security
- Up-selling of products to boost store sales and retain business
Education
ASSOCIATES DEGREE - CRIMINAL JUSTICE
GWINNETT TECHNICAL COLLEGE
MEDICAL BILLING AND CODING - undefined
SANFORD BROWN INSTITUTE
HIGH SCHOOL DIPLOMA - undefined
COFFEE HIGH SCHOOL
Skills
- Skilled in Microsoft Office tools
- Documentation management
- Client support
- Customer engagement
- Client communication skills
- Quality improvement strategies
- Collection strategy development
- Proficient in ICD-9-CM coding
- CPT code proficiency
- Medical language proficiency
Timeline
UNDERWRITING ASSISTANT
State Farm
06.2018 - Current
OCC PROCESSING CENTER GREETER
SAMARITAN'S PURSE
11.2017 - 12.2017
CUSTOMER SERVICE COLLECTIONS AGENT
VESTA CORPORATION
07.2013 - 06.2016
CUSTOMER CARE AGENT (GULF COAST CLAIMS FACILITY)
CRAWFORD AND COMPANY
12.2012 - 05.2013
RETAIL SALES REPRESENTATIVE/CUSTOMER SERVICE REPRESENTATIVE
BRANDSMART
11.2007 - 09.2012
MEDICAL BILLING AND CODING - undefined
SANFORD BROWN INSTITUTE
HIGH SCHOOL DIPLOMA - undefined
COFFEE HIGH SCHOOL
ASSOCIATES DEGREE - CRIMINAL JUSTICE
GWINNETT TECHNICAL COLLEGE