Shaquida Williams
Waxahachie,Tx
Summary
Dedicated and results-oriented professional with a proven track record in mortgage loan funding, real estate, and customer service leadership roles. Possessing strong skills in policy development, staff management, and client relations. Demonstrated ability to drive operational improvements and enhance productivity. Committed to delivering exceptional service and achieving organizational goals.
Overview
9
9
years of professional experience
Work History
Real Estate Agent
Keller Williams Realty
Desoto, TX
07.2021 - Current
- Represent clients in buying, selling, and renting properties in the Desoto area
- Provide expert guidance and support throughout the real estate transaction process
- Maintain comprehensive knowledge of local market trends and property values
- Ensure compliance with real estate regulations, holding license number 0764353.
Auto Loan Funder
Wells Fargo
Irving, TX
02.2019 - 02.2021
- Assisted senior-level credit officers with processing complex loan applications
- Successfully closed an average of 250 loans per month
- Reviewed and edited loan agreements to ensure efficiency and accuracy
- Compiled and maintained a database of loan applicants' financial information.
Customer Service Team Lead
Loan Portfolio Services
Dallas, TX
10.2014 - 01.2019
- Oversaw the review and monitoring of portfolios for bankruptcy-discharged accounts
- Managed the recovery process for units discharged from bankruptcy clients and companies
- Initiated contact with customers who filed bankruptcy, providing support and guidance
- Trained management and teams on best practices for portfolio documentation.
Education
Associate of Applied Science -
Dallas County Community College
Skills
- Proficient in Salesforce, Admin Tools, AMEX & WEX Card Management
- Strong sales and negotiation abilities
- Experienced in point-of-sales operations
- Advanced proficiency in Microsoft Office Suite
- Excellent customer service and interpersonal skills
- Highly organized and self-motivated
- Ability to work under pressure and meet deadlines
- Detail-oriented with strong analytical skills
- Knowledgeable in account management and financial analysis
- Familiar with FHA loan processes and 10-key operation
Timeline
Real Estate Agent
Keller Williams Realty
07.2021 - Current
Auto Loan Funder
Wells Fargo
02.2019 - 02.2021
Customer Service Team Lead
Loan Portfolio Services
10.2014 - 01.2019
Associate of Applied Science -
Dallas County Community College
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