Michel Felix
Phoenix,AZ
Summary
Constantly improving professional brand to become an exemplary professional in the business environment. Efficient problem solver, attention to detail and over 4 years of admirable customer service experience. Bilingual individual with leadership abilities and excellent multitasking abilities seeking opportunities in the corporate world.
Overview
5
5
years of professional experience
Work History
Real Estate Agent
Tru Realty
Phoenix, AZ
08.2021 - Current
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated and managed real estate transactions.
HR Coordinator Contractor
Amazon
Phoenix, AZ
11.2021 - 05.2022
- Reviewed human resources paperwork for accuracy and completeness.
- Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
- Evaluated timecards for accuracy on regular and overtime hours.
Senior Customer Service Representative
Bank of America
Phoenix, AZ
01.2020 - 04.2021
- Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Answered software and clinical application questions with detailed explanations and examples.
Disability Case Manager
Lincoln Financial Group
Phoenix, AZ
05.2018 - 01.2019
- Managed case load of short-term disability cases
- Improved quality processes for increased efficiency and effectiveness
- Sorted incoming mail/faxes and expedited urgent correspondence for immediate attention
- Coordinated with Spirit Committee in developing project plans to promote team work and a friendly work environment
- Consulted with clinicians to manage effective ongoing care plans for patients and took proper steps to escalate complex claims to long-term disability
- Provided excellent telephone customer service
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction
Disability Case Manager
Liberty Mutual Insurance
Phoenix, AZ
11.2016 - 05.2018
- Managed case load of short-term disability cases
- Improved quality processes for increased efficiency and effectiveness
- Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention
- Coordinated with Spirit Committee in developing project plans to promote team work and a friendly work environment
- Consulted with clinicians to manage effective ongoing care plans for patients and took proper steps to escalate complex claims to long-term disability
- Provided excellent telephone customer service
Telemarketer
Dial America
Phoenix, AZ
11.2015 - 12.2015
- Overcame objections using friendly, persuasive strategies
- Made average of 150 outbound and inbound calls per day
- Provided information about available products and services including membership details and purchase advantages
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems
- Opened new accounts and documented personal, demographic and payment information in system
- Established excellent sales ability and strong interpersonal skills with confident and persuasive approach
- Explained product prices and packages as well as answered questions and addressed concerns of customers
Education
High School Diploma -
Carl Hayden High School
Phoenix, AZAssociate of Arts -
Maricopa Community Colleges - Phoenix College
Phoenix, AZAssociate of Applied Science - Business
Phoenix College Preparatory Academy
Phoenix, AZ05.2021
Skills
- Bilingual- Spanish/English
- Proficient in Excel
- Written and verbal communication
- Customer service
- Claims review
- Quality assurance controls
- Records review
- Insurance billing
- Data management
- Account management
- Credit card processing
- Customer support
- Technical Troubleshooting
- Application installations
- Market Tracking and Research
- Lead Prospecting
- Property Assessments
- Contract Preparation
- Value Estimation
- Home Tours
Additional Information
- Have fingerprint clearance card
- Own Real estate license
Timeline
HR Coordinator Contractor
Amazon
11.2021 - 05.2022
Real Estate Agent
Tru Realty
08.2021 - Current
Senior Customer Service Representative
Bank of America
01.2020 - 04.2021
Disability Case Manager
Lincoln Financial Group
05.2018 - 01.2019
Disability Case Manager
Liberty Mutual Insurance
11.2016 - 05.2018
Telemarketer
Dial America
11.2015 - 12.2015
High School Diploma -
Carl Hayden High School
Associate of Arts -
Maricopa Community Colleges - Phoenix College
Associate of Applied Science - Business
Phoenix College Preparatory Academy