SHAQUIECE BAGSBY
GARRISON,NY
Summary
Dedicated and enthusiastic professional with a strong administrative background and proven relationship-building and problem-solving skills. Thrives in fast-paced, high-volume environments while delivering exceptional customer service. Committed to fostering customer loyalty through attentive and proactive engagement, both in person and over the phone. Detail-oriented individual ready to embrace new challenges and contribute effectively to team success.
Overview
20
20
years of professional experience
Work History
Facilities Coordinator
Walter Hoving Home
Garrison, NY
11.2025 - Current
- Assisted in creating weekly menus for kitchen staff. Supported housekeeping team with chore schedules and clear instructions. Facilitated communication between kitchen and housekeeping crews.
- Managed inventory replenishment by placing orders for essential food items and cleaning products.
- Maintained comprehensive records of monthly donations.
- Assisted in daily care and supervision of children. Supported educational activities and playtime to foster development. Maintained a safe and nurturing environment for all children.
- Facilitated transportation for ladies to medical appointments.
- Facilitated telephonic engagement to promote understanding of the organization's mission and services.
- Facilitated mentoring sessions with women to provide guidance and support.
- Street witnessing - Outsourcing
- Contributed to financial growth by fulfilling seasonal job responsibilities.
Sales Generalist
Macys Backstage
Las Vegas, NV
11.2021 - 08.2022
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Call Center Agent
ALORICA, CITRIX
Las Vegas,NV
05.2020 - 08.2020
- Used software tools including: Citrix, Windows and CRM, handling incoming calls, taking and recording details for customers transactions, complaints, and orders, Ensured that appropriate changes were made to resolve customer concerns, Effectively identified customer concerns on phone calls and performed office duties such as data entry.
Supervisor
C3
Las Vegas,NV
01.2019 - 05.2020
- Used software tools including: Citrix, Windows and CRM, Managing two teams with about 38 agents in total. Handling escalated calls, Ensuring that appropriate changes were made to resolve customer concerns, performed office duties such as data entry and pulling daily data reports, handling terminations, reviewing agent calls and providing feedback, informing site director about monthly performances on conference calls and submitting worked hours.
Customer Service Representative
Citrix
Las Vegas, NV
10.2016 - 01.2019
- Used software tools including:, Citrix, Windows and CRM, handling incoming calls, taking and recording details for customers transactions, complaints, and orders, Ensured that appropriate changes were made to resolve customer concerns, Effectively identified customer concerns over the phone and performed office duties such as data entry.
Customer Service Representative
XEROX- ACS
Bakersfield,CA
01.2011 - 05.2015
- Used software tools including: Windows and Citrix- spoke with customers by phone
- Informed customers of information about products and services, cancelled/terminated accounts, recorded details of customer's transactions, interactions and comments
- Effectively identified customer concerns over phone calls.
- Determined charges for services requested, collected payment and communicated with clear and friendly voice.
IHSS Care Provider
HOME CAREGIVER, IHSS
Bakersfield,CA
02.2010 - 05.2010
- Provided personal healthcare in patient care
- Cared for disabled, elderly
- Helped patient bathe, and used toilet
- Helped patient dress and undress, mobility issues to move transferred patients in or out of bed, wheelchairs, and vehicles
- Helped patients with housekeeping tasks like cleaning, tidying, laundry and errands
- Changed bed linens
- Planned, cooked and served healthy meals for patients, according to a prescribed diet
- Accompanied patients to doctors appointments, social activities
- Changed bandages and catheter
- Gave patients oral medications as prescribed.
Cashier Cook and Shift Leader
KNOTT'S BERRY FARM
Anaheim,CA
05.2006 - 01.2007
- Supervised food preparation and serving workers, collected and balanced cash receipts at the end of my day or shift
- Resolved customer complaints regarding food and service
- Trained workers in food preparation
- Trained workers in safety and sanitation procedures
- Trained workers in food service
- Promoted friendly customer service
- Upheld company image and quality customer experience
- Ensured that federal regulations regarding cleanliness and food preparations were met
- Managed inventory.
Education
No Degree -
Adult Education
Las Vegas, NVSkills
- ADDITIONALSKILLS
- Customer Service Skills
- Leadership Skills
- Elderly In-Home Care Engaging Personality
- Citrix
- CRM
- Data entry
- Inventory stocking
Timeline
Facilities Coordinator
Walter Hoving Home
11.2025 - Current
Sales Generalist
Macys Backstage
11.2021 - 08.2022
Call Center Agent
ALORICA, CITRIX
05.2020 - 08.2020
Supervisor
C3
01.2019 - 05.2020
Customer Service Representative
Citrix
10.2016 - 01.2019
Customer Service Representative
XEROX- ACS
01.2011 - 05.2015
IHSS Care Provider
HOME CAREGIVER, IHSS
02.2010 - 05.2010
Cashier Cook and Shift Leader
KNOTT'S BERRY FARM
05.2006 - 01.2007
No Degree -
Adult Education