Shaquieh Chatman
Conway,AR
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Insurance Verification Specialist
Aegis Therapies
2023.08 - Current
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
- Enhanced claim processing efficiency by verifying insurance coverage and obtaining pre-authorizations for procedures.
- Reduced errors in billing by accurately maintaining patient records with updated insurance information.
Lead Dispatcher
PICKUP
2020.03 - 2023.07
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Organized regular team meetings aimed at fostering collaboration, open communication channels among colleagues, sharing best practices, addressing challenges faced by the department.
Customer Service Representative
Iqor Holdings
2016.01 - 2020.02
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
High School Diploma -
Spiro High School
Spiro, OK05.2009
Skills
- Attention to Detail
- Communication and Interpersonal Skills
- Customer Service
- Documentation and Correspondence
- Accuracy and Precision
Timeline
Insurance Verification Specialist
Aegis Therapies
2023.08 - Current
Lead Dispatcher
PICKUP
2020.03 - 2023.07
Customer Service Representative
Iqor Holdings
2016.01 - 2020.02
High School Diploma -
Spiro High School
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