SHAQUIL MUHAMMAD
Memphis,TN
Summary
Results-driven revenue professional with comprehensive background in maximizing revenue and profitability through strategic planning and analysis. Known for collaborative approaches and strong commitment to team success. Adaptable to changing market conditions and skilled in revenue optimization and data interpretation.
Overview
9
9
years of professional experience
Work History
Event Sales & Revenue Manager
Hyatt Hotels Corporation
2023.01 - 2025.01
- Generated $2.4M+ in group sales, contributing to Department of the Year recognition
- Led sales across professional sports teams, corporate clients, and large-scale groups
- Built repeat business through strong client relationships
- Partnered across departments to execute high-level events
Financial Operations Manager
Hyatt Hotels Corporation
2022.01 - 2023.01
- Managed financial reporting, reconciliations, and billing accuracy
- Ensured accurate revenue tracking across departments
- Provided insights to improve operational performance
- Streamlined financial reporting processes, improving accuracy and timeliness of monthly close activities.
- Led cross-functional teams to implement cost-saving initiatives, enhancing operational efficiency across departments.
- Developed and maintained comprehensive budgets, ensuring alignment with strategic objectives and compliance standards.
Group Sales Manager
Westin Hotels & Resorts (Wellingood Partners)
2021.01 - 2022.01
- Increased revenue through upselling and strategic client engagement
- Cultivated strong relationships with corporate clients, enhancing customer loyalty and repeat business opportunities.
- Developed and executed group sales strategies to maximize revenue across multiple market segments.
- Improved forecasting accuracy and sales performance
- Strengthened client retention and repeat bookings
Front Office Supervisor
Marriott International
2019.01 - 2021.01
- Led front desk operations in a high-volume environment
- Supervised front office operations, ensuring exceptional guest experiences and service delivery.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented process improvements that enhanced guest satisfaction scores and streamlined check-in/check-out procedures.
- Resolved guest issues and improved service delivery
- Maintained accuracy across reservations and billing
Housekeeping Inspector
Independent Luxury Property
2018.01 - 2019.01
- Conducted inspections to ensure brand cleanliness and safety standards
- Improved room quality scores through team accountability
Sales Coordinator
Madison Hotel
2016.01 - 2018.01
- Supported sales operations and client coordination
- Assisted in client communication, bookings, and internal coordination
Education
Bachelor of Science -
University of Memphis
Memphis, TN05.2027
Skills
- Budgeting and planning
- Microsoft Excel proficiency
- Data-driven decision making
- Account reconciliation
- Pricing strategy
- Competitor analysis
- GAAP adherence
Manager of the Year
Hyatt Hotels Corporation-2023
Department Leader of the Year
Hyatt Hotels Corporation-2024
Timeline
Event Sales & Revenue Manager
Hyatt Hotels Corporation
2023.01 - 2025.01
Financial Operations Manager
Hyatt Hotels Corporation
2022.01 - 2023.01
Group Sales Manager
Westin Hotels & Resorts (Wellingood Partners)
2021.01 - 2022.01
Front Office Supervisor
Marriott International
2019.01 - 2021.01
Housekeeping Inspector
Independent Luxury Property
2018.01 - 2019.01
Sales Coordinator
Madison Hotel
2016.01 - 2018.01
Bachelor of Science -
University of Memphis