Shaquila Parrish
Kansas City,MO
Summary
Experienced and detail-oriented Senior Account Manager with a proven track record in delivering client-focused solutions and managing multiple projects. Demonstrates excellent critical thinking, problem-solving, and communication skills. Dedicated to driving success through expertise in building and maintaining strong client relationships, identifying growth opportunities, and consistently exceeding expectations.
Overview
8
8
years of professional experience
Work History
Senior Account Manager
Favorite Healthcare Staffing
07.2021 - Current
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Evaluated client needs and developed tailored solutions to increase positive customer ratings
- Established client and market priorities to execute strategic course of action
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends
- Maintained current knowledge of evolving changes in marketplace.
Customer Service Liason
Favorite Healthcare Staffing
11.2020 - 07.2021
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Implemented and developed customer service training processes.
- Identified and resolved discrepancies and errors in customer accounts.
- Met customer call guidelines for service levels, handle time and productivity.
Recruiter
Favorite Healthcare Staffing
10.2019 - 11.2020
- Developed recruiting strategies to identify qualified candidates and build network
- Operated and maintained applicant tracking and candidate management systems
- Evaluated strengths and weaknesses of candidates through effective screening processes
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
Personal Banker
Commerce Bank
02.2018 - 10.2019
- Answered customer telephone calls promptly to avoid on-hold wait times
- Responded to customer requests for products, services, and company information
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Claims Adjuster
Farmers Insurance Agency
05.2017 - 01.2018
- Verified insurance claims and determined fair amount for settlement
- Prepared summaries of damage, payments, and policy coverage
- Answered customer questions regarding deductibles
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information
- Organized, planned and documented materials for auto claims.
- Directed claims negotiations within allowable limit of $3,000 and supported successful litigations for advanced issues.
Assistant Manager
Charming Charlie
05.2016 - 05.2017
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue
- Promoted financial products by maintaining excellent service offering knowledge
- Networked to increase client base and encourage existing clients to expand financial portfolios
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Mentored team members to enhance professional development and accountability in workplace
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Education
Bachelor of Science - Communication Studies
University of Central Missouri
Warrensburg, MO05.2016
Skills
- Order Management
- Operations
- Excellent negotiation skills
- Goals and performance
- Customer Relations
- Customer Service
- Upselling
- Staff Management
Timeline
Senior Account Manager
Favorite Healthcare Staffing
07.2021 - Current
Customer Service Liason
Favorite Healthcare Staffing
11.2020 - 07.2021
Recruiter
Favorite Healthcare Staffing
10.2019 - 11.2020
Personal Banker
Commerce Bank
02.2018 - 10.2019
Claims Adjuster
Farmers Insurance Agency
05.2017 - 01.2018
Assistant Manager
Charming Charlie
05.2016 - 05.2017
Bachelor of Science - Communication Studies
University of Central Missouri
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