Shaquila Parrish
Kansas City,MO
Summary
Detailed Senior Account Manager offering experience in delivering client-focused solutions and successfully managing multiple projects. Excellent critical thinking, problem-solving and communication skills.
Overview
8
8
years of professional experience
Work History
Senior Account Manager
Favorite Healthcare Staffing
07.2021 - Current
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Established client and market priorities to execute strategic course of action.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Maintained current knowledge of evolving changes in marketplace.
Customer Service Liason
Favorite Healthcare Staffing
11.2019 - 07.2020
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Recruiter
Favorite Healthcare Staffing
10.2019 - 11.2019
- Developed recruiting strategies to identify qualified candidates and build network.
- Operated and maintained applicant tracking and candidate management systems.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
Personal Banker
Commerce Bank
02.2018 - 10.2019
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Promoted financial products by maintaining excellent service offering knowledge.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
Claims Adjuster
Farmers Insurance Agency
05.2017 - 01.2018
- Verified insurance claims and determined fair amount for settlement.
- Prepared summaries of damage, payments, and policy coverage.
- Answered customer questions regarding deductibles.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Organized, planned and documented materials for [Type] claims.
Assistant Manager
Charming Charlie
05.2016 - 05.2017
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
Education
Bachelor of Science - Communication Studies
University of Central Missouri
Warrensburg, MO05.2016
Skills
- Order Management
- Operations
- Excellent negotiation skills
- Goals and performance
- Customer Relations
- Customer Service
- Upselling
Timeline
Senior Account Manager
Favorite Healthcare Staffing
07.2021 - Current
Customer Service Liason
Favorite Healthcare Staffing
11.2019 - 07.2020
Recruiter
Favorite Healthcare Staffing
10.2019 - 11.2019
Personal Banker
Commerce Bank
02.2018 - 10.2019
Claims Adjuster
Farmers Insurance Agency
05.2017 - 01.2018
Assistant Manager
Charming Charlie
05.2016 - 05.2017
Bachelor of Science - Communication Studies
University of Central Missouri