Shaquilla Lorquet
Snellville,GA
Summary
Friendly Bartender with exceptional customer service and peoples skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
10
10
years of professional experience
Work History
Bartender
Boum Boum ATL
Atlanta, GA
07.2023 - Current
- Serves high customer volumes during special events, nights, and weekends.
- Performs opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Keeps bar presentable and well-stocked to meet customer needs.
- Follows alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Copelands
Atlanta, GA
10.2019 - 03.2020
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Maintained impeccably clean, attractive and well-stocked bar area.
Server Shift Leader
Cafe Circa Restaurant And Lounge
Atlanta, GA
09.2018 - 05.2024
- Cultivate warm relationships with regular customers.
- Oversees daily operations of service team, delegated tasks, and trained new staff.
- Handles customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displays enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Suggests menu and service policy changes based on feedback from managed waitstaff and observed customer tendencies.
- Collects payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server
Suite Food Lounge
Atlanta, GA
05.2017 - 12.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Customer Service Representative
APAC Customer Services
Utica, NY
01.2015 - 05.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Bartender
2 Jays Bar And Grill
Utica, NY
07.2014 - 05.2017
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Education
Associate Of General Studies - Special Education
Mohawk Valley Community College
Utica, NY06.2013
Regents Diploma - General Studies
Thomas R Proctor High School
Utica, NY06.2009
Skills
- Food Service
- Menu Memorization
- Payment Processing
- Suggestive Selling
- Highly Reliable
- Customer Service
- Engaging Personality
- Responsible Alcohol Service
- Staff Management
- Liquor, Beer, and Wine Knowledge
- Complex Problem-Solving
Timeline
Bartender
Boum Boum ATL
07.2023 - Current
Bartender
Copelands
10.2019 - 03.2020
Server Shift Leader
Cafe Circa Restaurant And Lounge
09.2018 - 05.2024
Server
Suite Food Lounge
05.2017 - 12.2019
Customer Service Representative
APAC Customer Services
01.2015 - 05.2017
Bartender
2 Jays Bar And Grill
07.2014 - 05.2017
Associate Of General Studies - Special Education
Mohawk Valley Community College
Regents Diploma - General Studies
Thomas R Proctor High School