Self organized and detail-oriented customer service team member passionate about utilizing skills to provide customer satisfactory. Ability to telecommute, develop strategies, meet deadlines and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success.
Hi, I’m
Shaquilla Spence
Birmingham,Alabama
Summary
Overview
9
years of professional experience
Work History
Kaiser Permanente
Customer Care Advisor
06.2023 - 09.2024
Job overview
- Reaches out to members and/or resources for informational purposes to help support solutions or concerns.
- Serves as the front-line support on various member and/or resource inquiries, requests, or concerns.
- Documents information including call summaries and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications.
- Utilizes systems needed to handle all tasks such as an Cisco Jabbar.
- Complies with all policies and standards.
Evoqua Water Technologies
Industrial Wastewater Operator
02.2023 - 08.2023
Job overview
- Inspect and monitor comag systems
- Check ballast level in clarifiers and keep in spec
- Perform daily tests and document of PH, TSS, chlorine and arsenic
- Check chemicals while performing daily drawdowns
- Clean and calibrate NTU, PH, and ORP probes/CL analyzers and meters
- Troubleshoot minor problems and perform duties in all weather conditions
Milo's Tea Company
Quality Technician
09.2019 - 02.2023
Job overview
- Ensure plant interior, exterior, & associates are in SQF standards
- Obtain samples for bacteria plating and daily quality checks
- Perform testing and document weights, volumes, colors, brix, codes, and packaging
- Perform environmental testing of air, water, and bacteria according to schedules
- Maintain all laboratory and testing equipment
- Coordinate the disposal & handling of hazardous chemicals
Mercedes Benz Warehouse
Inventory Specialist
09.2015 - 07.2019
Job overview
- Operated and documented SAP records
- Performed inventory audits to correct any discrepancies
- Daily count of inventory to ensure accuracy
- Navigated different departments when needed such as shipping, receiving, and hazmat
Education
Hillcrest High SchoolTuscaloosa, AL
HIGH SCHOOL DIPLOMA
05.2010
University Overview
Skills
- Laboratory Experience
- Internal Audits
- Data Analysis
- Attention to Detail
- Quality Assurance
- Customer Relations
- Customer Care
Timeline
Customer Care Advisor
Kaiser Permanente
06.2023 - 09.2024
Industrial Wastewater Operator
Evoqua Water Technologies
02.2023 - 08.2023
Quality Technician
Milo's Tea Company
09.2019 - 02.2023
Inventory Specialist
Mercedes Benz Warehouse
09.2015 - 07.2019
Hillcrest High School
HIGH SCHOOL DIPLOMA
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